Chief Operations Architect for Scalable Omnichannel Growth

3cat; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

3cat is building an elevated, scalable operations engine. You will partner with the CEO and leadership to own the end-to-end operations across supply chain, refurbishment, inventory, retail and omnichannel activities, designing processes that can grow quickly while maintaining quality and control.

In the first year, focus on building scalable SOPs, systems and dashboards; driving efficiency, visibility and accountability; and leading a high-performing operations team across functions as the

Qualifications

• Structured thinking to break down complex operational problems.
• Hands-on leadership balancing strategy and execution.
• Commercial thinking on cost, revenue and customer experience.
• Execution discipline with clear ownership and measurable improvements.
• Technology mindset using data, systems, automation and AI.
• Adaptability in a fast-moving, uncertain environment.
• Leadership across functions and building a culture of ownership.

Responsibilities

• Lead the operational engine across supply chain, refurbishment, inventory, retail and omnichannel.
• Build SOPs, playbooks and workflows for scalable expansion.
• Establish KPIs, dashboards and reporting rhythms to identify issues.
• Partner with CEO and leadership to translate priorities into operations.
• Implement systems and automation to improve productivity and visibility.

Job description

3cat is building an elevated, scalable operations engine. You will partner with the CEO and leadership to own the end-to-end operations across supply chain, refurbishment, inventory, retail and omnichannel activities, designing processes that can grow quickly while maintaining quality and control.

In the first year, focus on building scalable SOPs, systems and dashboards; driving efficiency, visibility and accountability; and leading a high-performing operations team across functions as the