Omnichannel Manager (O2O)

Quintus Search; Bandar Baru Bangi; On-site; MYR 70,000 - 100,000; Full time

Job summary

Quintus Search is looking for an Omnichannel Manager (O2O) in Bandar Baru Bangi, Malaysia. This role focuses on leading the omnichannel strategy to enhance direct-to-consumer growth across various customer touchpoints, including showrooms, e-commerce platforms, and social media.

The ideal candidate will drive commercial results, optimize the customer journey from online to offline, and manage a team while ensuring consistent performance across all channels. If you're ready to turn online traffic into offline sales, apply now!

Qualifications

• Experience in leading omnichannel strategies.
• Proven track record in driving revenue growth.
• Strong knowledge of e-commerce platforms.

Responsibilities

• Own the omnichannel strategy and execute D2C growth.
• Unify customer journey across multiple touchpoints.
• Drive commercial results and deliver revenue growth.
• Manage e-commerce and marketplace operations.
• Lead digital marketing initiatives and optimize acquisition strategies.

Skills

Commercial acumen

Digital marketing expertise

Team leadership

Data-driven decision-making

E-commerce operations

Job description

Are you the kind of leader who sees a customer's entire journey — from the moment they scroll past an ad, to the moment they walk into a showroom, to the moment they leave a 5-star review — and knows exactly how to connect every single dot?

Our client is looking for aOmnichannel Manager (O2O) to lead their next phase of Direct-to-Consumer growth.

This isn't a 'digital marketing manager with a bigger title' role. This is a true commercial leadership position — owning the full O2O engine end-to-end:

• Own the omnichannel/O2O strategy — build and execute the D2C growth strategy across all customer touchpoints
• Unify the customer journey — ensure seamless integration across showrooms, galleries, website, marketplaces, and social commerce
• Drive commercial results — deliver revenue growth, gross profit, and channel profitability; own annual business plans, forecasts, and budgets
• Optimize online-to-offline conversion — turn digital traffic into showroom visits, consultations, and sales through booking systems and lead management
• Manage the full funnel — map and improve the customer journey from awareness through purchase, delivery, warranty, and after-sales support
• Run e-commerce & marketplace operations — oversee performance on the website plus Shopee, Lazada, TikTok Shop, etc., including listings, pricing, and promotions
• Ensure fulfillment reliability — work with operations/supply chain on inventory accuracy and stock availability
• Lead digital marketing & acquisition — direct SEO/SEM/GEO, paid ads, social, influencer, and content strategies while optimizing CAC and ROAS
• Build CRM & retention programs — develop loyalty, segmentation, referral, and post-purchase engagement initiatives to grow CLV
• Bridge digital and in-store execution — align showroom/gallery teams with digital initiatives via standardized lead handling and CRM/WhatsApp workflows
• Plan commercial campaigns — manage promotional calendars and ensure pricing/promotion consistency across channels
• Drive data-driven decision-making — set KPIs, build dashboards, and report performance/insights to senior management
• Lead and develop the team — coach direct reports, build succession plans, and foster a high-performance, collaborative culture

If you've got the commercial acumen to turn online traffic into offline sales, and the leadership chops to build a team around it, this is your seat at the table. Click 'Apply for Position' now!