Remote D2C Operations Lead - Drive Scale & Excellence

HLTH; Kampung Malaysia Tambahan; A distancia; MYR 368.000 - 531.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Unlimited PTO

Direct access to founders

Growth opportunities

Descripción de la vacante

HLTH is an ambitious, fast-growing DTC brand seeking an experienced Operations Manager to keep our site accurate and functioning while coordinating fulfillment, logistics, CX, and reporting. You will own the back-end pipelines and serve as the operational glue for our 3PL and supply-chain partners.

The ideal candidate maintains KPI reporting and standards, ensuring storefronts work smoothly, stock availability, and exceptional customer experience through documented, repeatable processes across

Formación

• 5+ years in operations at a DTC/ecommerce.
• Fluent in English, written and spoken.
• Hands-on Shopify experience and independent work style.
• Ownership of site, demand forecasting, and fulfillment operations.
• Experience working with overseas 3PLs to fix fulfillment errors.

Responsabilidades

• Drive cross-functional collaboration to meet efficiency goals.
• Run routine site checks for accuracy, pricing, and checkout path.
• Coordinate with marketing/brand/engineering to launch content on schedule.
• Support merchandising best practices to improve customer experience.
• Ensure claims/content meet regulatory requirements.
• Monitor order flow, SLAs, inventory, and resolve delivery issues.
• Work with CX on orders, returns, and escalations.
• Maintain recurring KPI reporting for the company and dept.
• Identify and fix operational bottlenecks to boost efficiency.

Conocimientos

Fluent English

Shopify

Cross-functional collaboration

POs & production timelines

3PL coordination

Forecasting

SOP writing

Google Workspace

AI tools

Herramientas

Shopify

Google Workspace

ClickUp

AI software

Descripción del empleo

HLTH is an ambitious, fast-growing DTC brand seeking an experienced Operations Manager to keep our site accurate and functioning while coordinating fulfillment, logistics, CX, and reporting. You will own the back-end pipelines and serve as the operational glue for our 3PL and supply-chain partners.

The ideal candidate maintains KPI reporting and standards, ensuring storefronts work smoothly, stock availability, and exceptional customer experience through documented, repeatable processes across