Operations Manager – Service, Projects & Post-Sales Excellence, Asia

AIRSYS Global; Kampung Malaysia Tambahan; On-site; MYR 1,000,000 - 1,500,000; Full time

Job summary

AIRSYS Global is seeking an experienced Operations Manager to lead the full post-sales lifecycle, service operations, and project execution for our data center infrastructure business across Asia. This senior role drives operational excellence and builds a scalable organization with cross-market teams, processes, and governance.

You will own end-to-end project delivery, preventive maintenance strategies, and a high-performance service culture, while aligning service, project, engineering, and

Qualifications

• Extensive experience in leading post-sales operations for data center infrastructure.
• Proven ability to build scalable service organizations.
• Senior leadership with cross-market teams.

Responsibilities

• Lead all post-sales project execution from handover through commissioning and acceptance.
• Oversee deployment of data center infrastructure solutions across Asia.
• Manage project managers and field teams to ensure on-time, high-quality delivery.
• Establish incident management, escalation governance, and service KPIs.

Job description

\"Build the Engine. Lead the Team. Deliver Operational Excellence at Scale.\"

We are seeking a highly experienced and hands-on Operations Manager to lead the full

post-sales lifecycle, service operations, and project execution for our data center

infrastructure business across Asia.

This is a senior leadership role responsible not only for delivering world-class service

outcomes - but also for building, leading, and scaling the operational organization itself.

You will be empowered with full authority to design best-in-class processes, build high-

performing teams, and define how operational excellence is delivered across the region.

Role Purpose

• Project delivery, commissioning, and deployment
• Preventive and corrective maintenance
• Technical support and escalation management
• Software upgrades and lifecycle services
• Partner training and ecosystem enablement

Leadership Mandate

• Build and lead a high-performing operations and service organization
• Establish clear structure, roles, accountability, and performance standards
• Develop and coach technical and service teams across multiple markets
• Create a culture of ownership, discipline, responsiveness, and customer obsession
• Drive alignment across service, project, engineering, and commercial teams
• Represent Operations as a key leadership voice in regional decision-making

What You Will Own

• Lead all post-sales project execution from handover through commissioning and acceptance
• Ensure successful deployment of data center infrastructure solutions across Asia
• Oversee installation, integration, testing, and system validation activities
• Manage project managers and field teams to ensure on-time, high-quality delivery
• Act as escalation authority for complex or high-risk deployment challenges

Service Operations & Technical Support Leadership

• Lead regional technical support and service operations teams
• Ensure strong incident management, escalation handling, and resolution governance
• Define service KPIs such as response time, resolution time, and customer satisfaction
• Build a structured and scalable support organization model
• Drive a culture of urgency, accountability, and customer-first execution

Preventive Maintenance & Lifecycle Services Strategy

• Design and govern preventive maintenance frameworks across installed base
• Ensure maximum uptime, reliability, and asset performance
• Lead lifecycle service strategy to extend customer value and system longevity
• Continuously improve service efficiency and operational predictability
• Implement proactive monitoring and risk mitigation processes

Hardware/Software Upgrade & Technical Lifecycle Governance

• Oversee hardware, software, firmware, and system upgrade planning and execution
• Ensure controlled, risk-managed deployment of updates across customers
• Coordinate with engineering and customers to minimize operational disruption
• Maintain compliance, version control, and upgrade readiness across systems

Professional Services & Value-Added Delivery

• Lead delivery of professional services including optimization, consulting, and technical enhancements
• Build scalable service offerings aligned with customer lifecycle needs
• Ensure consistent quality and delivery standards across all engagements
• Expand service revenue opportunities through structured offerings
• Build and lead a structured partner training and certification ecosystem
• Ensure partners are technically competent in installation, maintenance, and support
• Develop training frameworks, certification standards, and capability benchmarks
• Drive continuous improvement of partner performance and accountability
• Scale ecosystem capability to support regional expansion

Operational Excellence & Organization Building Authority

• Design and implement best-in-class operational processes, governance, and workflows
• Build a scalable organizational structure aligned to regional growth
• Define roles, responsibilities, and performance KPIs across service and project teams
• Drive digitalization and automation of service operations
• Establish operational standards aligned with global best practices in mission-critical infrastructure

Leadership & Management Requirements

• Proven experience leading multi-disciplinary service, project, or operations teams
• Ability to build, scale, and develop high-performance teams across geographies
• Strong coaching and talent development mindset
• Experience managing both direct and indirect (partner/vendor) teams

Operational Leadership

• Demonstrated ability to build operational frameworks from the ground up
• Strong governance, KPI management, and performance tracking experience
• Ability to manage complexity in multi-site, multi-country environments

Execution & Decision-Making

• Strong ability to make fast, structured decisions under pressure
• Proven track record of delivering complex technical projects successfully
• Ability to handle escalations and critical operational situations effectively

Stakeholder Leadership

• Strong presence with internal leadership teams and external customers
• Ability to align sales, engineering, and service functions under one execution model
• Skilled in managing executive-level customer relationships during critical situations

Why This Role Matters

This role is the foundation of customer trust and operational credibility in the region.

You are not just running operations—you are:

• Building the entire post-sales execution engine
• Leading teams that directly impact customer satisfaction and uptime
• Ensuring every solution sold is successfully delivered and supported
• Creating a scalable operational model for regional expansion
• Defining what \"world-class service\" means in our organization

What Success Looks Like

• High-performing, well-structured operations and service organization
• Consistently successful project delivery and commissioning outcomes
• Strong service reliability, uptime, and customer satisfaction metrics
• Scalable partner ecosystem with high technical competency
• Predictable, efficient, and well-governed operations across Asia
• Recognition as the regional leader in operational excellence for data center