Head of Operations & Growth Enablement

Thoughtfull-World; Kuala Lumpur; On-site; MYR 106,000 - 156,000; Full time

Job summary

ThoughtFull is seeking a senior operations leader to integrate clinical, product, engineering, data, people and finance. You will own plans, budgets and headcount while ensuring seamless execution across teams to drive growth and client experience.

The role reports to the CEO and requires a track record of delivering complex programs in scaling companies, with strong English communication and a bias for excellence.

Qualifications

• 8-12+ years of relevant experience, including senior operations or cross-functional leadership roles.
• Experience creating budgets, headcount plans and delivering outcomes.
• Strong familiarity with product/tech-led businesses and cross-functional delivery.
• Experience with financial planning, performance management and data-driven decisions.

Responsibilities

• Run company-wide operations planning and OKRs with budget and headcount responsibility.
• Lead and develop clinical, product & engineering, data, people, and finance teams; ensure alignment with go-to-market.
• Design and improve processes, systems and operating rhythms for scalable growth.
• Own the product/engineering roadmap and ensure decisions reflect client needs and governance.

Skills

8-12+ years

Senior operations leadership

Cross-functional leadership

Budgeting & planning

English proficiency

Job description

ThoughtFull is seeking a senior operations leader to integrate clinical, product, engineering, data, people and finance. You will own plans, budgets and headcount while ensuring seamless execution across teams to drive growth and client experience.

The role reports to the CEO and requires a track record of delivering complex programs in scaling companies, with strong English communication and a bias for excellence.