Channel Management Manager (B2B)

Mochi Technologies; Kuala Lumpur; Presencial; MYR 180 000 - 320 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

High Commission

ESOP

Supportive environment

Resumo da oferta

MOCHI Technologies Sdn Bhd in Kuala Lumpur is seeking a Channel Management Manager to lead the development and execution of our channel strategy. You will manage a team, optimize partner performance, and align channel initiatives with the company’s revenue goals.

You will identify growth opportunities, onboard strategic partners, collaborate with marketing for co-branding, and establish governance to ensure consistent partner experiences.

Qualificações

• Bachelor’s degree in Business, Marketing, Sales, or related field.
• MBA preferred.
• 8+ years in channel management with 3+ years in leadership.

Responsabilidades

• Develop and execute a comprehensive channel strategy aligned with business goals.
• Onboard strategic partners and drive revenue growth.
• Lead the channel team and monitor performance with governance.
• Collaborate with Sales, Marketing and Finance for joint initiatives.

Conhecimentos

Strategic planning

Partner management

Leadership

Communication

CRM analytics

Formação académica

Bachelor’s degree in Business, Marketing, Sales, or related field

MBA preferred

Descrição da oferta de emprego

MOCHI Technologies Sdn Bhd is on mission to empower small and medium businesses (SMEs) grow by providing innovative, AI-powered SaaS solutions. Our platform supports companies in three main areas — Talent Management, Marketing & CRM — helping them work more efficiently and make better business decisions.

Our team includes experienced marketing and talent professionals, as well as HRDC Trainer–certified specialists, who work closely with SMEs to support their digital transformation journey. Our goal is to help businesses stay competitive, adapt to changes in the market, and grow with confidence.

Job Summary:

The Channel Management Manager is responsible for developing and executing the company’s channel strategy to drive revenue growth, expand market presence, and strengthen partnerships. This leadership role involves overseeing a team, optimizing channel partner performance, and ensuring alignment with overall business objectives. The role requires strong commercial acumen, strategic thinking, and the ability to manage complex partner ecosystems.

Key Responsibilities:

Develop and execute a comprehensive channel management strategy aligned with business objectives.

Identify new growth opportunities, market segments, and partnership models.

Drive channel expansion by identifying and onboarding strategic partners.

Establish policies and frameworks to ensure effective channel management and governance.

2. Partner Relationship & Performance Management

Build and maintain strong, high-impact relationships with key channel partners.

Define and implement partner engagement plans to optimize sales and revenue contribution.

Ensure alignment between partner capabilities and company objectives through structured collaboration.

Address partner challenges proactively and implement solutions for long-term success.

Develop sales forecasts and channel revenue targets in collaboration with cross-functional teams.

Drive performance through incentive programs, training, and joint go-to-market strategies.

Work closely with marketing to develop co-branding initiatives and promotional campaigns.

Monitor partner sales performance and implement corrective actions where necessary.

Conduct market research to identify trends, competitive threats, and opportunities.

Analyze industry dynamics to refine channel strategies and improve market positioning.

Leverage data insights to enhance partner engagement and increase market share.

Lead and mentor the channel management team, ensuring skill development and high performance.

Collaborate with internal departments such as sales, marketing, operations, and finance to ensure a seamless partner experience.

Advocate for partners internally, ensuring their needs are integrated into business planning.

Foster a high-performance culture that emphasizes teamwork, accountability, and innovation.

6. Compliance & Governance

Ensure all channel agreements comply with company policies and legal regulations.

Implement structured governance models to maintain transparency and accountability in channel partnerships.

Maintained accurate and updated records of partner activities, contracts, and performance metrics.

Key Performance Indicators (KPIs):

Revenue growth through channel partnerships

Expansion and retention of high-performing channel partners

Partner satisfaction and engagement scores

Execution and success of joint marketing and sales initiatives

Timely and accurate reporting of channel performance data

Effectiveness of channel incentive programs

Qualifications & Experience:

Education: Bachelor’s degree in Business, Marketing, Sales, or related field (MBA preferred)

Experience: 8+ years in channel management, sales, or business development, with at least 3 years in a leadership role

Skills:

• Strong strategic planning and execution abilities
• Proven experience in partner management, negotiations, and revenue generation
• Strong leadership and team management capabilities
• Excellent communication, presentation, and stakeholder management skills
• Proficiency in CRM and analytics tools

WHY Join Us?

• Basic Salary + High Commission with EPF + Performance Incentive + Allowance + Recurring Commission
• ESOP (Employee Stock Ownership Plan) – own a stake in our future
• Supportive and collaborative team environment

Reports To: CEO

Department: Business Development

Employment Type: Full-Time

MOCHI Technologies is a Kuala Lumpur-based software company that provides AI-powered business growth solutions and management tools for small and medium-sized enterprises (SMEs) in Malaysia.