Change Manager - Banking

Erudite Innovation; Semenyih; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking a Change Manager to oversee IT change governance across banking operations, ensuring changes are properly assessed, planned, tested and implemented with minimal risk.

You will coordinate CAB meetings, manage production changes, and drive post-implementation reviews while monitoring change success and compliance with IT governance and regulatory requirements.

Qualifications

• Bachelor's degree in IT/CS/Business or related field.
• 5–10+ years of IT Change Management / ITSM experience.
• Strong experience in banking or financial-services environments.
• Strong knowledge of ITIL Change Management.
• Experience managing CAB meetings and production changes.
• Understanding of application, infrastructure and technology environments.
• Experience assessing change risks, impact and dependencies.
• Strong stakeholder management and communication skills.
• Experience with ITSM tools, ServiceNow or BMC Remedy.
• Understanding of incident, problem, release and configuration management.
• Ability to manage high-priority and emergency changes in a high-availability environment.

Responsibilities

• Manage end-to-end IT Change Management lifecycle from request to closure.
• Review and validate Change Requests across IT teams.
• Assess impact, risk, priority and business criticality of changes.
• Ensure impact, risk assessments and implementation planning are completed.
• Coordinate Change Advisory Board (CAB) meetings and report to governance.
• Ensure changes are tested before production deployment and go-live.
• Monitor change performance, incidents and success rates.
• Support audits with change records and evidence.
• Continuously improve change management processes and controls.
• Coordinate with Incident, Problem, Release and Project Management teams.

Skills

IT Change Management

ITIL Change Management

CAB meetings

ServiceNow

BMC Remedy

Jira

Confluence

MS Excel / Power BI

Stakeholder management

Incident/Problem/Release/Config mgmt

Education

Bachelor's Degree in Information Technology, Computer Science, Business or related field

Tools

ServiceNow

BMC Remedy

Jira

Confluence

MS Excel / Power BI

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for managing and governing IT and technology changes across the bank to ensure changes are properly assessed, planned, approved, tested, implemented and reviewed with minimal risk to banking operations.

The Change Manager ensures that application, infrastructure, security, network, database and production changes follow the bank's Change Management / ITIL governance framework.

Key Responsibilities

• Manage the end-to-end IT Change Management lifecycle from change request through implementation and closure.
• Review and validate Change Requests (CRs) submitted by application, infrastructure, network, database and security teams.
• Assess the impact, risk, priority and business criticality of proposed changes.
• Ensure appropriate impact assessment, risk assessment and implementation planning are completed.
• Verify that changes have:
• Business justification
• Technical assessment
• Implementation plan
• Rollback / back-out plan
• Communication plan
• Required approvals
• Coordinate Change Advisory Board (CAB) meetings.
• Present high-risk and critical changes to CAB and relevant governance committees.
• Ensure changes are scheduled appropriately to minimise disruption to banking operations.
• Coordinate change implementation across multiple technical teams.
• Monitor normal, standard and emergency changes.
• Ensure emergency changes follow appropriate emergency change procedures and approvals.
• Track failed, rejected, cancelled and unauthorised changes.
• Monitor change success rates, change-related incidents and implementation quality.
• Coordinate with Incident, Problem, Release and Project Management teams.
• Ensure changes are appropriately tested before production deployment.
• Validate that UAT, SIT, regression, security and performance testing requirements have been completed where applicable.
• Coordinate production implementation and Go-Live activities.
• Monitor changes during implementation and ensure rollback procedures are available.
• Conduct Post-Implementation Reviews (PIR) for failed, high-risk or major changes.
• Identify root causes of unsuccessful changes and recommend corrective actions.
• Maintain the Change Calendar and ensure there are no conflicting changes.
• Prepare change management dashboards and reports for senior management.
• Track key metrics such as:
• Change Success Rate
• Change Failure Rate
• Emergency Change Rate
• Unauthorised Changes
• Change-Related Incidents
• Backout / Rollback Rate
• Ensure compliance with the bank's IT governance, risk, audit, security and regulatory requirements.
• Support internal and external IT audits by providing change management records and evidence.
• Continuously improve change management processes, controls and governance.

Experience managing changes involving:

• Core Banking
• Internet Banking
• Payments
• Cards
• Loans / Financing
• ATM systems
• Databases
• Network infrastructure
• Cybersecurity systems
• APIs / Middleware
• E-Invoicing
• Regulatory applications
• Production infrastructure

Change Management Process

Tools

• ServiceNow
• BMC Remedy
• Jira
• Confluence
• MS Excel / Power BI
• ITSM platforms

Required Skills & Experience

• Bachelor's Degree in Information Technology, Computer Science, Business or related field.
• 5–10+ years of experience in IT Change Management / IT Service Management.
• Strong experience managing IT changes within banking or financial-services environments.
• Strong knowledge of ITIL Change Management.
• Experience managing CAB meetings and production changes.
• Strong understanding of application, infrastructure and technology environments.
• Experience assessing change risks, impact and dependencies.
• Strong stakeholder management and communication skills.
• Experience with ITSM tools, particularly ServiceNow or BMC Remedy.
• Strong understanding of incident, problem, release and configuration management.
• Ability to manage high-priority and emergency changes in a high-availability environment.