IT Release Manager - Banking

Erudite Innovation; Semenyih; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking an experienced Release Manager to own the end-to-end release lifecycle for banking applications and technology platforms. You will ensure releases are planned, tested, approved, scheduled and deployed with minimal business disruption, coordinating across Development, Testing, Infrastructure, Security and Business teams.

This role requires strong SDLC understanding, Change Management experience, and the ability to manage multiple releases, risks and KPIs, including

Qualifications

• Bachelor's degree in IT/CS/SE or related field.
• 5-10+ years of experience in Release Management / IT Service Management / Application Delivery.
• Strong experience managing releases in banking or financial-services environments.
• Strong understanding of SDLC and software release lifecycle.
• Experience coordinating multiple application and technical teams.
• Experience with Change Management and CAB processes.
• Good understanding of CI/CD and DevOps practices.
• Experience managing release risks, dependencies and implementation plans.
• Strong stakeholder and vendor management skills.
• Excellent communication, coordination and reporting skills.
• Ability to manage high-pressure production deployment situations.

Responsibilities

• Manage the complete Software Release Management lifecycle from planning to production deployment.
• Develop and maintain the Release Calendar across banking apps.
• Coordinate release schedules across Development, QA, Infrastructure, Security and Business teams.
• Review and validate release scope, deliverables, dependencies and timelines.
• Coordinate application releases, patches, fixes and major version upgrades.
• Ensure all release components are identified, packaged and ready for deployment.
• Coordinate SIT, UAT, regression, performance and security testing before Go-Live.
• Ensure all critical defects are resolved or formally accepted before Go-Live.
• Coordinate Go-Live Readiness Reviews with stakeholders.
• Follow Change Management process for deployment approvals.
• Coordinate with the Change Manager and CAB for approvals.
• Develop and maintain Release Plan, Deployment Plan, Cutover Plan, Rollback Plan, Checklist.
• Coordinate production implementation activities across technical teams.
• Manage release risks, dependencies and implementation plans.
• Handover to Application Support/BAU teams.
• Coordinate post-release hypercare and stabilisation.
• Conduct Post-Implementation Reviews for major or failed releases.
• Track release KPIs and prepare status reports.
• Ensure compliance with IT governance, cybersecurity, risk, audit and regulatory requirements.
• Continuously improve release management processes and automation.

Skills

Release Management

IT Service Management

Application Delivery

Banking domain knowledge

SDLC understanding

Change Management

CI/CD & DevOps

Stakeholder management

Vendor management

Communication & reporting

Production deployment leadership

Education

Bachelor's Degree in Information Technology, Computer Science, Software Engineering or related field

Tools

ServiceNow

BMC Remedy

Jira

Confluence

Jenkins

GitLab

GitHub

Bitbucket

Maven/Gradle

MS Project

Excel

Power BI

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for managing the end-to-end release lifecycle of banking applications and technology platforms, ensuring releases are properly planned, tested, approved, scheduled and deployed into production with minimal business disruption.

The Release Manager coordinates Project Management, Development, Testing, Infrastructure, Application Support, Change Management, Security and Business teams to ensure successful production releases.

Key Responsibilities

• Manage the complete Software Release Management lifecycle from release planning through production deployment and closure.
• Develop and maintain the overall Release Calendar across multiple banking applications and projects.
• Coordinate release schedules across Development, QA, Infrastructure, Security and Business teams.
• Review and validate release scope, deliverables, dependencies and implementation timelines.
• Coordinate application releases, enhancements, patches, fixes and major version upgrades.
• Ensure all release components are properly identified, packaged and ready for deployment.
• Coordinate SIT, UAT, regression, performance and security testing before production release.
• Ensure all critical defects are resolved or formally accepted before Go-Live.
• Coordinate Go-Live Readiness Reviews with relevant stakeholders.
• Ensure required Change Requests are raised, assessed and approved through the bank's Change Management process.
• Coordinate with the Change Manager and CAB for production deployment approvals.
• Develop and maintain:
• Release Plan
• Deployment Plan
• Cutover Plan
• Rollback / Back-out Plan
• Release Checklist
• Coordinate production implementation activities across technical teams.
• Manage release dependencies across multiple applications and interfaces.
• Ensure application, database, infrastructure and middleware components are deployed in the correct sequence.
• Monitor release implementation and coordinate issue resolution during deployment.
• Manage release-related risks, issues and dependencies.
• Ensure successful handover to Application Support / BAU teams.
• Coordinate post-release hypercare and stabilisation activities.
• Conduct Post-Implementation Reviews for major or failed releases.
• Track release performance and KPIs such as:
• Release Success Rate
• Failed Releases
• Rollback Rate
• Emergency Releases
• Release-Related Incidents
• On-Time Release Rate
• Prepare release status reports and management dashboards.
• Ensure releases comply with the bank's IT governance, cybersecurity, risk, audit and regulatory requirements.
• Continuously improve release management processes and automation.

Banking Application Experience

Experience managing releases for:

• Core Banking
• Internet Banking
• Payments
• Cards
• Loans / Financing
• Deposits
• ATM systems
• Treasury
• AML / KYC
• E-Invoicing
• Data / Analytics platforms
• Regulatory applications

Release Lifecycle

Tools & Technologies

Release / ITSM

• ServiceNow
• BMC Remedy
• Jira
• Confluence

DevOps / CI/CD

• Jenkins
• GitLab
• GitHub
• Bitbucket
• Maven / Gradle

Project / Reporting

• MS Project
• Excel
• Power BI

Required Skills & Experience

• Bachelor's Degree in Information Technology, Computer Science, Software Engineering or related field.
• 5-10+ years of experience in Release Management / IT Service Management / Application Delivery.
• Strong experience managing application releases within banking or financial-services environments.
• Strong understanding of SDLC and software release lifecycle.
• Experience coordinating multiple application and technical teams.
• Strong understanding of SIT, UAT, regression and production validation.
• Experience with Change Management and CAB processes.
• Good understanding of CI/CD and DevOps practices.
• Experience managing release risks, dependencies and implementation plans.
• Strong stakeholder and vendor management skills.
• Excellent communication, coordination and reporting skills.
• Ability to manage high-pressure production deployment situations.