ITSM Change Manager

IT Business Solutions; Kuala Lumpur; On-site; MYR 120,000 - 240,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Allowance Provided

Job summary

IT Business Solutions in Kuala Lumpur, Malaysia seeks an experienced ITSM Change & Release Manager to oversee changes for the Malaysia unit and regional CABs. The role requires strong governance, ServiceNow expertise, and coordination with multiple teams to ensure compliant, efficient change processes.

The ideal candidate has 7+ years in Change and Release management, ITIL knowledge, and excellent communication to promote an inclusive, high-performing IT service environment.

Qualifications

• Bachelor's degree in computer science or related field and 7+ years in ITSM Change and Release management.
• Proficient in implementing Change and Release processes to industry best practices.
• Experience with ServiceNow Change and Release management.

Responsibilities

• Primary support of Malaysia Business Unit and running/reviewing changes for the Indonesia CAB.
• Support other CAB activities across Asia-Pacific regions when needed.
• Establish a framework for Change and Release management aligned with global standards.
• Lead adoption of ServiceNow for change and release management and reporting.

Skills

ITSM Change Management

Release Management

ServiceNow Change & Release

ITIL Certification

Communication Skills

Global CAB coordination

Education

Bachelor's degree in Computer science

Tools

ServiceNow

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Bachelor's degree in Computer science or related disciplines
• 7 years of working experience in ITSM Change and Release management
• Follow local Malaysia working hours however able to work on public holidays in an event there is support other countries (Necessary time off or replacement leave will be provided)
• Understand and apply Change and Release management principles according to industrial best practices.
• Establish and implement internal Change and Release process and procedure.
• Proficiency in tracking and controlling Changes in software and hardware configurations
• Well versed in ServiceNow Change and Release management function
• Effective communication, organizational change management ability, and good interpersonal skills for promoting an inclusive team culture.
• Passion for service excellence
• ITIL certification is an added advantage.

Requirement

• Bachelor's degree in Computer science or related disciplines
• 7 years of working experience in ITSM Change and Release management
• Follow local Malaysia working hours however able to work on public holidays in an event there is support other countries (Necessary time off or replacement leave will be provided)
• Understand and apply Change and Release management principles according to industrial best practices.
• Establish and implement internal Change and Release process and procedure.
• Proficiency in tracking and controlling Changes in software and hardware configurations
• Well versed in ServiceNow Change and Release management function
• Effective communication, organizational change management ability, and good interpersonal skills for promoting an inclusive team culture.
• Continuous improvement mindset
• Passion for service excellence
• ITIL certification is an added advantage.

Responsibility

• Primary support of Malaysia Business Unit and running/reviewing changes for the
• Indonesia Change Advisory Board (CAB)
• To support other CABs activities when needed (not limited to Indonesia only)
• Able to support other CAB activities when required (example Indonesia, Thailand and Philippines) - as a backup
• Assess existing Change and Release management process and establish a framework which is industry best practice and compliant to Client Technology global process and policy standards.
• Promote awareness of the importance of a structured Change control process, working with other service management functions to ensure effective operation of the change control process and the consistency of procedures.
• Lead the adoption of a common Change and Release management tool (ServiceNow).
• Ensure conformance to documentation and approval standards according to the release and deployment processes and procedures for both project and BAU code/data change
• Facilitate CAB Review meetings with key IT and OE stakeholders, ensures that changes are properly impact-assessed and authorized
• Enforce application management tools for software dependency, versioning and library/configuration control
• Identify possible issues and risks related to change requests, enforce implementation of risk mitigation solution from project and BAU support teams
• Handle Change and Release related escalations
• Generate Change and Release status reports for OE and IT management periodically.

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Allowance Provided

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