Change and Incident Coordinator

Net2Source (N2S); Selangor; On-site; MYR 67,000 - 112,000; Full time

Job summary

CapitaLand is seeking a dedicated Change Coordinator to manage CAB governance, coordinate change requests, and ensure timely analyses and planning in collaboration with multiple stakeholders.

Responsibilities include leading CAB meetings, maintaining documentation, and driving continuous improvement in change management processes using ITSM tools and Power BI reporting.

Qualifications

• Experience in change management processes and governing bodies.
• Ability to facilitate cross-functional communications for change requests.
• Familiarity with ITSM tools and reporting platforms.

Responsibilities

• Act as Dedicated Change Coordinator (bilingual English/ Mandarin where required) and develop CAB governance documents.
• Facilitate communications among change requestors, project teams, implementers and the CAB.
• Schedule, facilitate, and moderate weekly CAB meetings.

Skills

Change coordination

CAB governance

ITSM tool usage

Stakeholder communication

Power BI reporting

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Change Coordinator Roles and Responsibilities:

• Performing a role of Dedicated Change Coordinator (Bilingual in English/Mandarin) and develop and maintain Change Advisory Board (CAB) governance documents (process, roles & responsibilities).
• Facilitate communications amongst change requestors, project teams, implementers and the CAB.
• Schedule, facilitate, and moderate weekly CAB meetings.
• Perform assessment, categorization, and assignment of all incoming Change Requests (CRs) using the Client provided ITSM tool
• Ensuring timely and complete impact analysis and implementation planning by assigned engineers.
• Consolidate and present change requests and impact assessments to the CAB for review. Change Request Log and Impact Assessments
• Track the implementation of CAB decisions and address any roadblocks.
• Maintain order and ensure all viewpoints are considered before CAB.
• Document CAB decisions and action items effectively
• Distribute CAB minutes and action items to all stakeholders.
• Maintain a historical record of all CAB activities and decisions in a designated repository identified by CapitaLand.
• Review all RFCs in the Change Technical and Quality Review phase
• Organizes & participates in chairing of CAB meetings.
• Reviews approval responses and moves RFCs to implementation phase.
• Performs PCR of all failed Changes and executes appropriate follow-up actions.
• Coordinate for all the activities in case of Emergency Changes.
• Makes recommendations for Process Improvement activities and (where approved) drives this through to implementation.
• Ensures adherence to the Change Management process
• Clear understanding of SLAs and KPIs associated with Change management
• Customer support towards the change workflow till the RFC closure
• Reporting and analysis skills in ITSM tool and power BI reporting.