Product Advisor & Expeditor

Wilh. Wilhelmsen Holding ASA; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after probation

3 days in office, 2 days remote

Job summary

The Wilhelmsen group in Kuala Lumpur is seeking a Product Advisor & Expeditor to manage customer orders, coordinate with supply and operations, and support new business ventures. The role requires readiness for night shifts on rotation and public holidays, with a hybrid work setup after probation.

You will handle CO/PO issuance across multiple systems, deliver precise instructions to Operations, and keep stakeholders updated on order status and delivery timelines.

Qualifications

• Bachelor's degree in Logistics Management or Operations Management.
• At least 2 years relevant experience in supply chain/logistics, fresh graduates encouraged.
• Fluent in English (written and spoken).
• Computer literate with MS Office.
• Strong communication, planning and time-management skills.
• Ability to work independently with minimal supervision and in a team.

Responsibilities

• Attend to customer order requests and troubleshooting activities.
• Coordinate with Customer Service, Supply Team, BPMs and other stakeholders.
• Support setup of new business ventures.
• Resolve order related issues with customers and supply teams.
• Handle product registration and CO/PO issuance in multiple systems.
• Provide accurate delivery instructions to Operations.
• Maintain regular communication with Local Supply team on delivery status.
• Provide complete information to warehouse regarding time and place of delivery.
• Maintain control reports and documentation.
• Ensure offers to customer requests align with scope and seek guidance if uncertain.
• Ensure compliance with all rules and regulations.

Skills

English fluency

MS Office

Communication

Interpersonal skills

Planning & organizing

Analytical thinking

Time management

Education

Bachelor's degree in Logistics Management or Operations Management

Tools

MS Office

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job Title

Product Advisor & Expeditor

About the location

The position will be based in Kuala Lumpur office, conveniently located in the heart of the city with easy access to public transportation.

Expectations of the role

Able to commit to working night shifts (on rotation basis) & during Malaysia Public Holidays with the following schedule options:

• Normal hours: 9am - 6pm
• Shift hours : 10pm - 7am

What you will be doing

• Proactively attend to customer order request and troubleshooting activities.
• Ensure continuous communication with Customer Service, Supply Team, Business Process Managers, and other Stakeholders.
• Supporting set-up of new business ventures.
• Resolve order related issues in collaboration with Customers, Supply team, and Business Process Managers.
• Handling product registration.
• CO (Customer Order) and PO issuance in multiple systems.
• Providing accurate and timely delivery instructions to Operations.
• Regular communication with Local Supply team with necessary information concerning delivery status of orders i.e., charges, availability etc.
• Provide complete and updated information to warehouse concerning time and place of delivery from Supplier(s).
• Maintain required control reports and documentation.
• Ensure product offers to customer request are within the agreed scope and guidelines and if uncertain to seek consultation with Product Manager.
• Ensure compliance with all rules and regulations.
• Responsible for correct document flow, reporting and tracking timely deliveries.
• Any other responsibility put forward that are not covered by this FD (within reasonable limits)

What experiences and skills are required

• Candidate should possess a bachelor's degree preferably in Logistics Management or Operations Management.
• At least 2 years relevant work experience with supply chain/logistic however, fresh graduates are encouraged to apply.
• Fluent in English - both writing and speaking.
• Computer Literate (Good in MS Office).
• Able to prioritize, customer oriented with excellent communication and interpersonal skills.
• Good planning and organizing skills.
• Good analytical skills, attention to detail and meticulous.
• Ability to work independently with minimal supervision, positive attitude and a good team player.
• Able to meet deadlines through good time management and allocation of priorities.
• Desire to succeed in a challenging environment and able to work under pressure.
• Pleasant character, resourceful & able to work with sincerity on own initiative.

What we offer

• International work environment and culture.
• Great learning and development opportunities.
• Hybrid working arrangement (3 days in the office, 2 days remotely) after probation.

#WSS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.