Center Officer

UPS; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

UPS はマレーシア・クアラルンプール拠点で Center Officer, SP Operations の募集をしています。日々の倉庫運用を支え、出荷処理・追跡・顧客対応を責任者レベルで推進します。部門横断で協働し、高品質なサービス提供を実現します。

最低でも関連分野の Diploma を有し、物流・配送の実務経験を1年以上積んだ方を求めます。英語とBahasa Malaysia の対話・文書能力が必須です。

Qualifications

• ビジネス系 Diploma を有し、ロジスティクス分野の基礎知識を有すること。
• 物流・配送業務の経験が1年以上あること。

Responsibilities

• 日常の倉庫・運用業務をサポートし、出荷処理・追跡・検証を実施する。
• 出荷の例外処理、返品・ COD などを手順に沿って管理する。
• ERA/ERN などの運用システムに出荷情報を入力・更新する。
• 検品・倉庫スキャンを実施し、高価値配送の手順を遵守する。
• 顧客・サービスパートナー・社内関係部門と連携し、問題解決とサービス向上を図る。
• 在庫・調査報告・運用文書を作成・保管する。
• 自社のセルフ受取対応をサポートし、問い合わせに迅速に対応する。

Skills

MS Office

Excel

Analytical

English communication

Bahasa Malaysia communication

Education

Diploma in Business Administration / Logistics / Supply Chain

Tools

ERA/ERN systems

Job description

職務内容

The Center Officer, SP Operations is responsible for supporting daily warehouse and operational activities to ensure efficient shipment processing, accurate shipment tracking, and excellent customer service. The role involves monitoring shipment status, following up on delivery performance, managing shipment exceptions, maintaining operational records, and ensuring compliance with company procedures and service standards.

職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。

Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。

職務内容

The Center Officer, SP Operations is responsible for supporting daily warehouse and operational activities to ensure efficient shipment processing, accurate shipment tracking, and excellent customer service. The role involves monitoring shipment status, following up on delivery performance, managing shipment exceptions, maintaining operational records, and ensuring compliance with company procedures and service standards.

Key Responsibilities

• Support daily warehouse operations, including shipment processing, scanning, tracking, and shipment verification activities.
• Manage shipment exceptions, returns (RTS), abandoned shipments, Cash-on-Delivery (COD) cases, and special delivery requests in accordance with company procedures.
• Operate and maintain shipment information in operational systems such as ERA, ERN, and other relevant platforms, including updating operational logs and exception records.
• Perform open inspections, warehouse scans, and ensure compliance with operational procedures for high-value and sensitive/premier shipments.
• Coordinate with customers, service partners, vendors, and internal stakeholders to resolve operational issues and ensure service excellence.
• Prepare and maintain operational reports, including Warehouse Reports, Investigation Reports (DIR/DIF), inventory records, and other operational documentation.
• Support customer self-collection activities and respond to delivery-related inquiries in a timely manner.

Requirements

Education & Experience

• Minimum Diploma in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field, with a strong interest in pursuing further education through part-time studies for professional and career development.
• Minimum 1 year of experience in logistics, courier, transportation, warehouse operations, or a related operational environment.

Skills & Competencies

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong analytical, organizational, and problem-solving skills.
• Good communication and interpersonal skills in English and Bahasa Malaysia, both written and spoken.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Ability to work independently and collaboratively with cross-functional teams.

Other Requirements

• Possess own transportation.
• Willing to work shifts, weekends, public holidays, and overtime when required.
• Ability to perform multiple operational functions and adapt to role rotations within the department as required to support operational continuity and workforce flexibility.
• Physically fit to support operational and warehouse-related activities when necessary.

社員タイプ

常勤

UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。