CCaaS Presales Engineer - APAC

Auxo Talent; Malaysia; On-site; MYR 120,000 - 240,000; Full time

Job summary

Auxo Talent is seeking a Senior Solutions Engineer to support customers and partners across the APAC region. You will lead product demonstrations, PoCs, and provide technical guidance throughout the sales cycle, translating business needs into scalable technology solutions.

This customer-facing role requires strong presentation and stakeholder management, experience with cloud-based applications, APIs, and automation, and the ability to collaborate with regional teams across multiple countries

Qualifications

• 5+ years of experience in Solutions Engineering, Presales, Technical Consulting, or a similar role.
• Experience with customer experience, contact center, communications, automation, or AI-driven solutions.
• Strong understanding of cloud-based business applications and communication technologies.

Responsibilities

• Work with sales teams and partners to understand customer requirements and recommend suitable solutions.
• Deliver product demonstrations and technical presentations to prospective customers.
• Lead proof-of-concept (PoC) projects from planning through successful completion.
• Provide technical support throughout the sales cycle.
• Translate business needs into practical and scalable solution designs.
• Build trusted relationships with customers and stakeholders.
• Collaborate with regional teams across multiple countries.

Skills

Solutions Engineering

Presales

Technical Consulting

Solution Architecture

Customer engagement

Tools

APIs

Cloud platforms

Automation technologies

Job description

We are looking for a Senior Solutions Engineer to support customers and partners across the APAC region.

In this customer-facing role, you will work closely with sales teams, business partners, and prospective customers to understand their needs and recommend the right technology solutions. You'll lead product demonstrations, support proof-of-concept projects, and provide technical guidance throughout the sales process.

This opportunity is ideal for someone who enjoys combining technology, problem-solving, and customer engagement to help organizations improve their customer experience and communication capabilities.

Key Responsibilities

• Work with sales teams and partners to understand customer requirements and recommend suitable solutions.
• Deliver product demonstrations and technical presentations to prospective customers.
• Lead proof-of-concept (PoC) projects from planning through successful completion.
• Provide technical support throughout the sales cycle.
• Translate business needs into practical and scalable solution designs.
• Build trusted relationships with customers and stakeholders.
• Collaborate with regional teams across multiple countries.

Requirements

• 5+ years of experience in Solutions Engineering, Presales, Technical Consulting, Solution Architecture, or a similar role.
• Experience with customer experience, contact center, communications, automation, or AI-driven solutions.
• Strong understanding of cloud-based business applications and communication technologies.
• Ability to identify customer challenges and design effective solutions.
• Excellent communication, presentation, and stakeholder management skills.
• Experience presenting solutions to both technical and business audiences.
• Proven ability to lead solution workshops, demonstrations, and PoCs.
• Familiarity with enterprise platforms, integrations, APIs, and automation technologies.
• Experience working with channel partners or indirect sales models is an advantage.
• Self-motivated, proactive, and comfortable working in a regional environment.
• Strong problem-solving skills and customer-focused mindset.
• Ability to thrive in a fast-paced and growing technology environment.

What We're Looking For?

We are seeking someone who is passionate about technology, enjoys engaging with customers, and can confidently bridge the gap between business needs and technical solutions. If you enjoy helping organizations solve complex challenges and delivering value through technology, we'd love to hear from you.