CATAMARAN OPERATION MANAGER

SEDC GLOBAL BUSINESS SERVICES SDN. BHD.; Kuching; On-site; MYR 120,000 - 190,000; Full time

Job summary

SEDC GLOBAL BUSINESS SERVICES SDN. BHD. is seeking an Operations Manager to oversee daily yacht operations in Sarawak, ensuring safety, SOP compliance and exceptional guest experiences.

Based full-time in Sarawak, you will lead crews, manage budgets, and coordinate with authorities to deliver premium maritime tourism services. The role requires a Malaysian citizen with 5+ years in yacht/cruise operations or luxury hospitality, plus relevant maritime certifications (STCW, CoC preferred).

Qualifications

• Malaysian citizen based in Sarawak.
• Bachelor's/Diploma or professional maritime/hospitality certification required.
• Minimum 5 years in yacht/cruise operations or premium tourism/ hospitality with maritime vessels.
• Knowledge of marine regulations and vessel safety protocols.

Responsibilities

• Plan and supervise routine yacht maintenance and inspections.
• Recruit, train and lead yacht crew to ensure safety and service excellence.
• Coordinate with tourism boards, port authorities and internal departments.
• Develop luxury tour packages, marketing strategies and campaigns.
• Liaise with travel agents and luxury concierge partners for VIP experiences.
• Monitor budgets and implement cost-effective improvements while maintaining guest satisfaction.
• Continuously improve customer experience and service delivery.

Skills

Leadership

Communication

Problem solving

Coordination

Education

Bachelor's degree in Maritime Studies

Diploma in Hospitality Management

Professional maritime certification

Job description

Oversee and manage all aspects of daily yacht operations, including scheduling, logistics, crew supervision, and premium guest services. Ensure strict compliance with safety regulations, operational Standard Operating Procedures and company policies, as required by Jabatan Laut Malaysia and other relevant authorities.

Key responsibilities

Plan and supervise routine yacht maintenance, technical inspections, and emergency readiness

Recruit, train, and lead yacht crew to maintain the highest standards of professionalism, safety, and service excellence

Coordinate with tourism boards, port authorities, and internal departments to ensure seamless execution of premium tourism services

Develop and execute luxury tour package sales, marketing strategies, and promotional campaigns tailored for both domestic and international high-end travellers

Liaise with travel and tour agents, luxury concierge services, and tourism partners to offer exclusive private and group chartering experiences, ensuring customized itineraries and VIP-level service

Monitor operational budgets, manage expenditures efficiently, and implement cost-effective improvements while maintaining exceptional guest satisfaction

Continuously evaluate and enhance customer experience, operational systems, and service delivery

Requirements / Qualifications

Malaysian citizen and willing to be based full-time in Sarawak

Recognised Bachelor's Degree, Diploma, or professional certification in Maritime Studies, Marine Operations, Hospitality Management, or a related discipline

Minimum 5 years of experience in yacht/cruise operations, premium tourism, or hospitality services involving maritime vessels

Sound knowledge of marine regulations, vessel safety protocols, documentation, and maintenance procedures

Strong leadership qualities with excellent communication, coordination, and problem-solving skills

Maritime certifications such as STCW, Mate or Master Certificate of Competency (CoC) will be considered an added advantage

Willingness to work on weekends and public holidays in accordance with operational requirement

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