BOAT CAPTAIN

Tunamaya Beach & Spa Resort - Tioman Island; Pahang; On-site; AUD 12,000 - 25,000; Full time

Job summary

Tunamaya Beach & Spa Resort - Tioman Island is seeking a Boat Captain responsible for the operation, maintenance and service of boats and docking areas. You will transport guests between the jetty and resort, respond to emergencies, and ensure safety and cleanliness of boats and equipment.

Additional duties include checking guest listings, assisting with luggage, and maintaining knowledge of resort activities to better assist guests.

Responsibilities

• Operate, maintain and service boats and docking areas.
• Report damage or defects to the Director of Operations immediately.
• Transport guests to and from the terminal jetty and resort jetty.
• React quickly in emergencies and perform minor repairs as needed.
• Maintain boats and onboard equipment (engines, winches, navigational systems, fire extinguishers, life jackets).
• Monitor diesel stock and purchase supplies and equipment as required.
• Greet guests with welcome messages and assist with luggage and guest listings.
• Ensure guest safety before departures and assist during boat departures.
• Possess knowledge about resort products and activities to assist guests.

Job description

Boat Captain

Tunamaya Beach & Spa Resort - Tioman Island

17 October 2024

• Responsible for the operation, maintenance and servicing of boat and boat docking areas.
• Report to Director of Operations for any damage or defects boat or engine immediately.
• Carries passengers to and from terminal jetty to resort jetty.
• Ability to react quickly in emergencies.
• Ability to making necessary minor and emergency repairs.
• Maintains boats and equipment on board, such as engines, winches, navigational systems, fire extinguishers and life preservers.
• Purchase supplies and equipment.
• To monitor diesel stock
• Extend warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to Tunamaya" or "See you soon, Mr. / Mrs. / Miss So & So".
• To check guest listing that provided by Front Office by recognize guest once they came out from the ferry.
• To assist Boat Captain to handling boat during journey from terminal jetty to resort and vice versa.
• To make sure that all guest are in safe condition before depart including to make sure all passengers wear life jacket once they in the boat.
• Conducting the Bell service activities such as luggage service upon guest's arrival and departure, handling luggage from jetty to boat and direct to assign guest room.
• Assist Boat Captain during boat departure from any jetty.
• Having wealth of knowledge in relating to resort’s product, outdoor or indoor activities that provides by resorts and how to get any information.
• Being responsible for the cleanliness of the boat, luggage trolley and the surrounding environment.
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.
• Perform other duties being assigned by Guest Service Manager, Duty Manager, Asisstant Logistic Manager or other concerned hotel officers.
• Always concern energy and environment conservation issues in the daily work.
• Perform all duties, other than the above as requested by hotel policies and/ or his/ her direct supervisor.