CASHIER, PATIENT PAYMENT

KPJ Selangor Specialist Hospital; Kuala Selangor; On-site; MYR 22,000 - 36,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking a cashier to process cash transactions accurately and maintain excellent customer service. The role involves greeting customers, handling cash, issuing receipts, resolving complaints, and ensuring compliance with hospital standards.

The ideal candidate has a minimum of SPM or Diploma and 1–2 years of relevant experience, with strong communication and reliability. ISO and HALAL standards adherence is expected, and the position is on-site in Malaysia.

Qualifications

• Minimum: SPM or Diploma.
• Minimum: 1–2 years of relevant working experience.

Responsibilities

• Greet customers on entry and exit.
• Handle cash transactions using cash registers.
• Issue receipts, itemized bills, refunds, and summaries.
• Resolve customer complaints and provide guidance.

Skills

Communication

Customer relations

Reliability

Flexibility

Education

SPM/Diploma

Job description

GENERAL DESCRIPTION

• To process all cash transactions accurately and efficiently in accordance with established policies and procedures. The staff will play a fundamental role in achieving our customer satisfaction and revenue growth objectives.

JOB DESCRIPTION

• Greet customers when entering or leaving establishments.
• Handle cash transactions with customers using cash registers.
• Issue receipts, summary bill, itemized bill, refund note and etc.
• Resolve customer complaints, guide them and provide relevant information.
• Maintain clean and tidy checkout areas.
• Keep reports of transactions.
• Communicates with others in a polite and professional manner.
• Count money in cash drawers at the beginning and end of shifts to ensure accurate amounts and adequate change available during the work shift, compute and record totals of transactions.
• To participate actively in any other new service that is introduced by the organization.
• Comply with Company Policies, Health and Safety Policies.
• Ensure conformance to all policies and procedures of ISO 9001:2015, ISO14001:2015, OHSAS 18001:2015, HALAL, Malaysian Hospital Accreditation Standards.
• Ensure adherence to Standard Service Practice (SPP) at all times.
• Ensure adherence to related legal requirement.
• Provide processes that support patients and family rights during care regardless of age, race, language, religion and social status.
• Adopt and practices the Patient Safety Goals as safety improvement measures recommend by World Alliance for Patient Safety (2008).

JOB REQUIREMENTS

Education:

• Minimum: SPM/Diploma

Experience Required:

• Minimum: Preferably 1-2 years relevant working experience

Personal attributes:

• Knowledgeable, flexible, good communication skill, ability to maintain good relationships with all levels of staff, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, good leadership, high integrity.