Cashier & Customer Experience Specialist (F&B)

SEN KEE FOOD TRADING SDN. BHD.; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Job summary

D’Laksa is expanding and seeks a friendly cashier to join our team in Shah Alam. You will process orders, handle payments and greet customers, while providing accurate information on menu and promotions.

Coordinate with kitchen and operations, maintain a clean cashier area, promote products, manage cash flow, and uphold SOPs and food safety standards. Diploma holders or 1 year F&B experience welcome; own transport preferred.

Qualifications

• Diploma in any field or 1 year experience in related F&B role.
• Strong background in F&B operations.
• Team player with leadership, independent and pleasant personality.
• Willing to work long hours and travel within states.
• Own transport is preferred.

Responsibilities

• Process customer orders and payments accurately and efficiently.
• Greet customers and provide friendly, professional service.
• Assist customers with menu, product and payment enquiries.
• Handle customer complaints and feedback professionally.
• Ensure smooth customer flow at the cashier counter.
• Maintain cleanliness and proper arrangement of the cashier area.
• Promote relevant products, promotions and upselling opportunities.
• Coordinate with kitchen and operation teams to ensure orders are prepared accurately.
• Ensure cash handling and POS transactions are accurate.
• Monitor customer satisfaction and report service issues to the supervisor.
• Follow company SOP, food safety and customer service standards.

Skills

Customer service

Cash handling

Upselling

Teamwork

Leadership

Education

Diploma

Tools

POS system

Job description

D’Laksa is expanding and seeks a friendly cashier to join our team in Shah Alam. You will process orders, handle payments and greet customers, while providing accurate information on menu and promotions.

Coordinate with kitchen and operations, maintain a clean cashier area, promote products, manage cash flow, and uphold SOPs and food safety standards. Diploma holders or 1 year F&B experience welcome; own transport preferred.