Cargo Operations Planner & Billing Specialist

Hapag-Lloyd Business Services (Malaysia) Sdn. Bhd; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Hapag-Lloyd AG is seeking a Cargo Operations Planning & Execution (Admin Ops) professional to support the operations team in Malaysia. The role involves handling WO issuance, invoicing, and end-to-end administrative tasks to ensure accurate billing and timely service settlement.

You'll coordinate with vendors, internal operations, and finance, maintain compliance, and support month-end processes while leveraging MS Office and existing Hapag-Lloyd systems.

Qualifications

• University Degree, Diploma in Marine Studies, experience as a Nautical Officer, or similar qualification in liner shipping or logistics.
• Fresh graduates welcome to apply.
• Fluent in written and spoken English.
• Excellent communication and negotiation skills.
• Knowledgeable in MS Office applications.
• Highly analytical mindset, ability to work systematically under pressure.
• Previous knowledge/experience of Hapag-Lloyd systems/FIS.

Responsibilities

• Prepare and issue WO for operational services.
• Coordinate with internal operations to validate costs before issuing WO.
• Ensure vendor agreements, rates, and service descriptions are accurate and up to date.
• Flag discrepancies or irregularities in billing or vendor charges.
• Ensure timely and accurate invoicing to liable parties to avoid revenue delays.
• Meet audit, compliance, and data retention requirements.
• Follow Admin Ops SOP and billing processes.
• Coordinate with Finance for month-end closing and reconciliation.

Skills

Fluent English

MS Office

Analytical mindset

Communication skills

Education

University Degree

Diploma in Marine Studies

Nautical Officer experience

Tools

Hapag-Lloyd systems

Job description

Hapag-Lloyd AG is seeking a Cargo Operations Planning & Execution (Admin Ops) professional to support the operations team in Malaysia. The role involves handling WO issuance, invoicing, and end-to-end administrative tasks to ensure accurate billing and timely service settlement.

You'll coordinate with vendors, internal operations, and finance, maintain compliance, and support month-end processes while leveraging MS Office and existing Hapag-Lloyd systems.