Global Shipping Customer Service Coordinator

Hapag-Lloyd Business Services (Malaysia) Sdn. Bhd; Petaling Jaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

Hapag-Lloyd AG is seeking a Customer Service Coordinator in Malaysia to handle customer calls and correspondence, serving as the entry point for service queries. You will process customer requests, coordinate with dispatch on-carriage, and manage container releases and special equipment needs within FIS.

The role requires shipping experience, strong English communication, and MS Office skills. A university degree or diploma with relevant experience is preferred, with opportunities to grow in a

Qualifications

• University degree or Diploma with 3+ years of experience in Customer Service, preferably in Shipping/Maritime.
• Experience in Shipping is required.
• Experience in the Maritime Industry preferred.
• Able to communicate in English, both verbal and written.
• Proficient in MS Office.

Responsibilities

• Handle Customer phone calls.
• Handle correspondence with customers.
• Act as point of entry for Customer Service related queries.
• Process requests from customers and update FIS with relevant details.
• Announce on-carriage to the transport dispatch team on customer request.
• Trigger full container releases in FIS on customer request.
• Handle special equipment requests on customer request.
• Verify transport exceptions and bill additional costs/fees to customer where applicable.
• Handle revenue dispute capturing.
• Handle re-export/return shipments.
• Propose actions with managers to improve import efficiency.
• Build expertise in all topics related to Customer Service.
• Follow standard processes and new requirements as communicated by management.
• Complete all functional HIP training timely.

Skills

Customer service

English proficiency

MS Office

Team collaboration

Education

University degree or Diploma

Tools

MS Office

Job description

Hapag-Lloyd AG is seeking a Customer Service Coordinator in Malaysia to handle customer calls and correspondence, serving as the entry point for service queries. You will process customer requests, coordinate with dispatch on-carriage, and manage container releases and special equipment needs within FIS.

The role requires shipping experience, strong English communication, and MS Office skills. A university degree or diploma with relevant experience is preferred, with opportunities to grow in a