Careline Executive

STM Lottery Sdn. Bhd. (Formerly known as Sports Toto Malaysia Sdn. Bhd.); Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Professional growth

Stable career path

Collaborative env.

Medical benefits

Job summary

STM Lottery Sdn. Bhd. (Formerly known as Sports Toto Malaysia Sdn.

Bhd.) is seeking a customer service professional in Kuala Lumpur to handle enquiries and complaints across calls, walk-ins, email, website, and live chat. You will provide clear, accurate information and ensure timely resolution with proper follow-up. The role requires a diploma or bachelor’s degree, 2+ years in customer service, and strong English and Bahasa Malaysia skills.

Qualifications

• Diploma or Bachelor's Degree in any field.
• At least 2 years of relevant working experience in customer service or a related field.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Proactive, solutions-oriented mindset with the ability to work independently and collaboratively.
• Willing to work on weekends and public holidays.
• Proficient in English and Bahasa Malaysia.
• Fluency in Mandarin and other Chinese dialects will be an added advantage.

Responsibilities

• Handle customer enquiries and complaints across multiple channels.
• Provide clear, accurate, and professional information to customers in a timely and courteous manner.
• Ensure all customer issues are resolved promptly or escalated to the appropriate department with proper follow-up.
• Maintain up-to-date knowledge of company products, services, and campaigns.
• Demonstrate initiative and leadership potential with opportunities to mentor junior team members.
• Prepare monthly customer service reports for management review.

Skills

Customer service

Communication

Interpersonal skills

English & Bahasa

Education

Diploma or Bachelor's Degree

Job description

What You'll Be Doing

• Handle customer enquiries and complaints across multiple channels, including calls, walk-ins, emails, website enquiries, and live chat.
• Provide clear, accurate, and professional information to customers in a timely and courteous manner.
• Ensure all customer issues are resolved promptly or escalated to the appropriate department when necessary, with proper follow-up on all cases.
• Maintain up-to-date knowledge of company products, services, operational processes, and ongoing marketing campaigns.
• Demonstrate initiative and leadership potential, with opportunities to take on expanded responsibilities or mentor junior team members over time.
• Prepare monthly customer service reports for management review and continuous improvement initiatives.

What We're Looking For

• Diploma or Bachelor's Degree in any field.
• At least 2 years of relevant working experience in customer service or a related field.
• Strong communication and interpersonal skills with a customer-centric mindset.
• A proactive, solutions-oriented mindset with the ability to work both independently and collaboratively.
• Strong sense of ownership, accountability, and attention to detail.
• Willing to work on weekends and public holidays as required.
• Proficient in English and Bahasa Malaysia.
• Fluency in Mandarin and other Chinese dialects will be an added advantage as this role involves liaising with Mandarin-speaking customers.

What We Offer You

• Competitive salary and benefits
• Opportunities for professional growth and development
• Stable career path in a well-established Malaysian company
• Collaborative and supportive work environment

Benefits

• Medical Sports (e.g. Gym) Annual Leave, Training, Insurance Coverage, Staff

STM Lottery Sdn. Bhd. (Formerly known as Sports Toto Malaysia Sdn. Bhd.) is the leading number forecast operator in the country in terms of revenue, sales network and product offerings. Being part of a public-listed entity, STM Lottery Sdn. Bhd. always places huge emphasis on the sustainable development of the company in relation to the various stakeholders - shareholders, employees, customers and the community at large.

As we strive to constantly re-invent our product offerings in order to keep pace with the ever-evolving and changing expectations, we look forward to having committed and dynamic individuals on board our team.