Team Leader Customer Service (Cantonese Speaker)

GoGoX; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Attendance bonuses

Meal allowance

Transport allowance

Training opportunities

Career advancement

Job summary

GoGoX is seeking a capable Customer Service Center Supervisor to oversee daily operations at our Kuala Lumpur center. You will manage shifts, deploy manpower, and drive performance to meet KPIs while mentoring frontline staff.

Fluent English, Cantonese, and Chinese are essential, with 3+ years in a call center environment. Salary is competitive with meal and transport allowances, plus ongoing training and growth opportunities. 5 days in office, rotations Morning/Noon/Night ending by 12am.

Qualifications

• Associate’s Degree or higher required.
• Minimum 3 years of call center experience, with complaint handling a plus.
• Proven team leadership experience with diverse personalities.
• Strong written and spoken Cantonese, Chinese and English.
• Proficiency in Microsoft Office.

Responsibilities

• Oversee day-to-day operations of the center.
• Allocate manpower across all shifts.
• Motivate frontline team members to improve performance.
• Ensure KPIs are met per company guidelines.

Skills

Team leadership

Customer service

Problem solving

Interpersonal communication

Written and spoken English

Cantonese

Chinese

MS Office

Education

Associate's degree or higher

Tools

Microsoft Office

Job description

Location: Megan Avenue 2, Kuala Lumpur (MRT/ LRT accessible)
Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)

What You Will Deliver

• Oversee the day-to-day operations of the center
• Allocate manpower resources effectively across all shifts
• Motivate frontline team members to consistently improve performance
• Ensure KPIs are met in accordance with company guidelines and standards
• Identify and address existing and potential obstacles and gaps within the Customer Service (CS) team
• Manage team performance, including handling underperformers and outliers through performance improvement plans
• Handle customer complaints and issues via email and various online platforms
• Deliver professional customer service to ensure a positive experience for all customers
• Handle both inbound and outbound customer calls if required

Who You Are

• Holder of an Associate’s Degree or higher
• Minimum 3 years of experience in a call center (experience in complaint handling is a plus)
• Proven team leadership experience, with the ability to manage diverse personalities and performance levels
• Strong command of written and spoken Cantonese, Chinese, and English
• Proficient in Microsoft Office
• Proactive problem-solver who can anticipate and mitigate challenges
• Strong interpersonal and communication skills
• Mature, independent, and highly motivated

What We Offer

• Competitive salary package with attractive attendance and incentive bonuses
• Fixed allowances (including meal and transport)
• On-the-job training and continuous learning opportunities
• A company culture that promotes growth, improvement, and career advancement
• Rotational shifts: Morning, Noon, and Night (ending by 12am) — no overnight shifts