Senior Account Servicing Specialist — Card & Merchant Ops

2201 United Overseas Bank (Malaysia) Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking an Account Servicing Officer to ensure accurate processing of financial and operational requests related to card and merchant services. You will verify signatories, coordinate data entry, and support system enhancements while meeting defined SLAs.

The role requires a Bachelor’s degree and familiarity with card operations; strong Excel skills and analytical abilities are essential for success in this position.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Experience in card operations and reconciliation is an advantage.
• Proficient in Microsoft Excel, including advanced formulas, functions, and Power Query.
• Strong analytical and problem-solving skills.
• Effective communication and coordination abilities.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.

Responsibilities

• Verify completeness and authorized signatories of journal entries, creation requests, posting requests, and related instructions.
• Assign requests to designated inputters for manual data entry.
• Review data entry and maintenance reports or screens against source documents to ensure accuracy.
• Process enrollment, termination, redemption, and order requests with various service providers, vendors, and suppliers.
• Participate in ad-hoc assignments related to process improvement and system enhancement, including User Acceptance Testing (UAT).
• Respond to inquiries from business and support units in a timely and professional manner.
• Gather and compile information related to system issues and escalate to the Help Desk.
• Monitor and follow up on issues, tasks, or assignments to ensure completion within agreed Service Level Agreements (SLAs).
• Perform other ad-hoc tasks or assignments as directed by the supervisor.

Skills

Analytical skills & problem-solving

Communication skills

Independent work & multitasking

Time management

Education

Bachelor’s degree or equivalent qualification

Tools

Microsoft Excel

Power Query

Job description

2201 United Overseas Bank (Malaysia) Bhd is seeking an Account Servicing Officer to ensure accurate processing of financial and operational requests related to card and merchant services. You will verify signatories, coordinate data entry, and support system enhancements while meeting defined SLAs.

The role requires a Bachelor’s degree and familiarity with card operations; strong Excel skills and analytical abilities are essential for success in this position.