Car Park Operations Lead – Assistant Manager

Putrajaya Leisures & Services Group; Putrajaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

Putrajaya Leisures & Services Group is seeking a capable coordinator to assist in monitoring day-to-day operations at our Putrajaya location and to help review and improve workflows. The role includes yearly renewal of car park licenses, coordinating maintenance with contractors, and contributing to SOP development and signage improvements.

The position also covers staff oversight, HR planning, performance monitoring, training for SOP updates, and handling customer and tenant inquiries to

Qualifications

• Duties include monitoring day-to-day operational activities.
• Reviewing and improving related work processes.
• Renew car park licenses on a yearly basis.
• Ensure parking equipment downtime is within agreed times and coordinate maintenance with contractors.
• Develop and implement standard operating procedures (SOP) and continuous SOP improvements.
• Suggest and implement improved signage in car parks with approvals.
• Conduct irregular spot-checks to ensure staff are available and proper conduct is maintained.
• Execute work orders as directed by Park Management.

Responsibilities

• To assist in achieving car park collection against target.
• To assist in controlling car park expenses such as overtime and verify overtime claims.
• To assist in human resource planning to ensure adequate manpower.
• To assist in ensuring staff performance and image meet company requirements.
• To assist in providing training when new SOPs are created or amended.
• To assist in monitoring staff discipline, attire, grooming and conduct.
• To assist in performing annual staff appraisals.
• To assist in handling customer and tenant complaints promptly and maintaining good relations.

Job description

Putrajaya Leisures & Services Group is seeking a capable coordinator to assist in monitoring day-to-day operations at our Putrajaya location and to help review and improve workflows. The role includes yearly renewal of car park licenses, coordinating maintenance with contractors, and contributing to SOP development and signage improvements.

The position also covers staff oversight, HR planning, performance monitoring, training for SOP updates, and handling customer and tenant inquiries to