Car Park Manager

IOI Properties Group; Puchong; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an Operations Manager to oversee day-to-day parking operations across Carpark Complex and Carpark Building, ensuring SOP adherence, KPI achievement and high service quality.

Lead and train Parking and Strata Admin, Technical, and Operations teams; monitor occupancy and revenue, coordinate with security, cleaning and contractors; drive continuous improvement and timely responses to complaints and emergencies.

Qualifications

• Diploma or equivalent required.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• At least 5 years of working experience in a similar capacity.
• Strong knowledge of Carpark Operations, Building Operations, Maintenance, Safety, Security, Cleaning and Vendor management.
• Good leadership, communication, problem-solving, and stakeholder management skills.
• Able to work in a fast-paced Commercial and Corporate environment and respond effectively to operational issues.

Responsibilities

• Oversee day-to-day operations, traffic flow, and facility maintenance for Carpark Complex and Carpark Building.
• Monitor occupancy data, track revenue, and verify daily cash or digital collections; provide suggestions to improve the management system to maximize usage and income.
• Supervise, schedule, and train Parking and Strata Properties Admin, Technical, and Operation teams.
• Resolve visitor complaints and enforce parking rules.
• Coordinate with security, cleaning and all operational contractors for Carpark operation.
• Establish parking operations team with comprehensive schedule routines.
• Focus on parking operational matters across the Carpark Building, Carpark Complex and surrounding parameter.
• Ensure deliverables of support services, continuous improvement.
• Implement debt recovery action, as needed by the Council and Company.
• Ad hoc assignments as required by the Council and Company.
• Ensure timely and prompt responses to complaints, requests and emergencies.

Skills

Analytical skills

Leadership

Communication

Stakeholder management

Independent work

Education

Diploma or equivalent

Tools

Excel

PowerPoint

Word

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Key Accountabilities, Responsibilities and Duties:

Operations Oversight: Manage day-to-day activities, traffic flow, and facility maintenance for Carpark Complex and Carpark Building, ensure smooth department operations, adherence to SOP, KPIs and department policies.

Financial Management: Monitor occupancy data, track revenue, and verify daily cash or digital collections. To provide suggestions in improving management system to maximize usage and income.

Staff Leadership: Supervise, schedule, and train Parking and Strata Properties Admin, Technical team, Operation Team or support teams.

Customer Service: Resolve visitor complaints and enforce parking rules.

Vendor & Equipment Coordination: Maintain parking hardware, automated pay stations, and coordinate with security, cleaning and all operational contractors for Carpark operation.

Scope:

Establish parking operations team with comprehensive schedule routines.

Focus on the parking operational matters all the Carpark Building, Carpark Complex and surrounding parameter.

Ensure deliverables of support services, continuous improvement.

To implement debt recovery action, deem fit against any defaulters.

Ad hoc assignment when required by the Council and Company.

Ensure timely and prompt responses to complaints, request and emergencies.

Job Competence Profile:

Strong analytical skills and experience utilizing data to drive operational decisions and improvements.

Exceptional leadership and team management skills, with experience in creating high-performing teams. Ability to work independently and remotely, managing priorities effectively.

Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Demonstrated commitment to customer service excellence and operational quality.

Person Specification:

Minimum Diploma or equivalent

Proficient in Microsoft Office applications (Excel, PowerPoint, Word)

At least 5 years of working experience in the similar capacity.

Strong knowledge of Carpark Operation, Building Operations, Maintenance, Safety, Security, Cleaning and Vendor management.

Good leadership, communication, problem-solving, and stakeholder management skills.

Able to work in a fast-paced Commercial and Corporate environment and respond effectively to operational issues.