Car Park Operations Lead

IOI Properties Group; Puchong; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an Operations Manager to oversee day-to-day parking operations across Carpark Complex and Carpark Building, ensuring SOP adherence, KPI achievement and high service quality.

Lead and train Parking and Strata Admin, Technical, and Operations teams; monitor occupancy and revenue, coordinate with security, cleaning and contractors; drive continuous improvement and timely responses to complaints and emergencies.

Qualifications

• Diploma or equivalent required.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• At least 5 years of working experience in a similar capacity.
• Strong knowledge of Carpark Operations, Building Operations, Maintenance, Safety, Security, Cleaning and Vendor management.
• Good leadership, communication, problem-solving, and stakeholder management skills.
• Able to work in a fast-paced Commercial and Corporate environment and respond effectively to operational issues.

Responsibilities

• Oversee day-to-day operations, traffic flow, and facility maintenance for Carpark Complex and Carpark Building.
• Monitor occupancy data, track revenue, and verify daily cash or digital collections; provide suggestions to improve the management system to maximize usage and income.
• Supervise, schedule, and train Parking and Strata Properties Admin, Technical, and Operation teams.
• Resolve visitor complaints and enforce parking rules.
• Coordinate with security, cleaning and all operational contractors for Carpark operation.
• Establish parking operations team with comprehensive schedule routines.
• Focus on parking operational matters across the Carpark Building, Carpark Complex and surrounding parameter.
• Ensure deliverables of support services, continuous improvement.
• Implement debt recovery action, as needed by the Council and Company.
• Ad hoc assignments as required by the Council and Company.
• Ensure timely and prompt responses to complaints, requests and emergencies.

Skills

Analytical skills

Leadership

Communication

Stakeholder management

Independent work

Education

Diploma or equivalent

Tools

Excel

PowerPoint

Word

Job description

Jora Malaysia is seeking an Operations Manager to oversee day-to-day parking operations across Carpark Complex and Carpark Building, ensuring SOP adherence, KPI achievement and high service quality.

Lead and train Parking and Strata Admin, Technical, and Operations teams; monitor occupancy and revenue, coordinate with security, cleaning and contractors; drive continuous improvement and timely responses to complaints and emergencies.