Cantonese-Speaking Customer Service Specialist

GoGoX; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

GoGoX in Kuala Lumpur is seeking a friendly Cantonese speaking Customer Service Representative to support the Hong Kong market. This role involves handling customer inquiries and resolving issues to ensure a great experience, both over the phone and online.

Fresh graduates are welcomed, and strong communication skills along with a positive attitude are essential. Responsibilities include assisting customers and participating in shift-based work schedules.

Qualifications

• Proficient in spoken and written Cantonese, Mandarin, and English.
• Minimum of SPM or Diploma.
• Strong communication skills, problem-solving ability, and attention to detail.

Responsibilities

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.

Skills

Cantonese proficiency

Mandarin proficiency

English proficiency

Strong communication skills

Problem-solving ability

Attention to detail

Teamwork

Education

SPM or Diploma

Job description

GoGoX in Kuala Lumpur is seeking a friendly Cantonese speaking Customer Service Representative to support the Hong Kong market. This role involves handling customer inquiries and resolving issues to ensure a great experience, both over the phone and online.

Fresh graduates are welcomed, and strong communication skills along with a positive attitude are essential. Responsibilities include assisting customers and participating in shift-based work schedules.