Global Bilingual Customer Support Specialist (Mandarin)

Agoda; Kuala Lumpur; Hybrid; MYR 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Annual discretionary performance bonus

Agoda travel discounts

Job summary

Agoda is looking for a Customer Experience Specialist based in Kuala Lumpur. The ideal candidate will provide exceptional customer service, managing customer interactions via various communication channels. Proficiency in English and Mandarin is essential, with Cantonese as an added advantage. The position offers hybrid work arrangements, competitive benefits, and opportunities for career growth.

This role allows you to support diverse customers from multiple countries and develop your skills in a fast-paced environment.

Qualifications

• Strong customer focus and a genuine desire to help others.
• Excellent command of spoken and written English and Mandarin.
• Prior customer support experience is a plus.

Responsibilities

• Deliver excellent customer service via phone, email, and live chat.
• Handle inquiries from clients across Asia including Hong Kong and Taiwan.
• Identify work process improvements.

Skills

Customer focus

Problem-solving skills

English proficiency

Mandarin proficiency

Calm under pressure

Time management

Job description

Agoda is looking for a Customer Experience Specialist based in Kuala Lumpur. The ideal candidate will provide exceptional customer service, managing customer interactions via various communication channels. Proficiency in English and Mandarin is essential, with Cantonese as an added advantage. The position offers hybrid work arrangements, competitive benefits, and opportunities for career growth.

This role allows you to support diverse customers from multiple countries and develop your skills in a fast-paced environment.