Campaigns Operations Specialist (Remote) - Growth

Binance; Malaysia; Remote; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Remote-first

Competitive salary

Career growth

Job summary

Binance Square is seeking a recent graduate to support the full lifecycle of campaign operations, from drafting documentation to coordinating on-site promotions and post-campaign reviews. You will collaborate with Product and Tech teams to debug issues, verify fixes, and reduce recurring user inquiries.

Ideal candidates are bilingual in English and Mandarin, with strong communication, attention to detail, and the ability to work in a fast-paced, entrepreneurial environment.

Qualifications

• Recent graduate with an interest in crypto, blockchain, and digital communities.
• Past experience in Web3, content or creator economy is a plus.

Responsibilities

• Assist in the full lifecycle of Square campaign operations, including drafting campaign documentation and coordinating on-site promotions.
• Collect frequently-appeared cases from user inquiries and work with Product/Tech teams to debug issues and verify fixes.
• Handle escalated user tickets from Mod & Customer Service, and maintain FAQs for consistent communication.
• Monitor real-time campaign data and deliver post-campaign reports with actionable insights.

Skills

English

Mandarin

Communication

Detail-oriented

Problem solving

Job description

Binance Square is seeking a recent graduate to support the full lifecycle of campaign operations, from drafting documentation to coordinating on-site promotions and post-campaign reviews. You will collaborate with Product and Tech teams to debug issues, verify fixes, and reduce recurring user inquiries.

Ideal candidates are bilingual in English and Mandarin, with strong communication, attention to detail, and the ability to work in a fast-paced, entrepreneurial environment.