Campaign Management System (CMS) Consultant

Hong Leong Bank; Malaysia; Sur place; MYR 180 000 - 240 000; Plein temps

Résumé du poste

Hong Leong Bank is seeking a Senior Project Manager to drive strategic planning, execution, and delivery of cross-functional campaigns and marketing applications. The role links executive leadership with project teams to ensure alignment with budgets and timelines.

Responsibilities include defining scope, mitigating risks, allocating resources, and steering governance, testing, and deployment while maintaining high-quality results that support organizational growth.

Qualifications

• Bachelor’s Degree in Computer Science or related discipline with IT focus.
• 3+ years delivering Campaign/Marketing applications, preferably in Financial Services.
• Experience with SAS CI360, SAS 9.4, Salesforce CRM, Tableau is a plus.
• Background in Python, SAS Base programming, or other data manipulation languages.
• Advanced proficiency in SQL for relational data querying and data modelling.
• Strong working knowledge of web technologies (HTML, CSS, JavaScript).
• Experience with REST/SOAP APIs and data integration methodologies.

Responsabilités

• Strategic Planning & Solution Architecture: Develop strategies and roadmaps for Campaign/Marketing applications.
• Analyze and consolidate business requirements to design functional specifications.
• Recommend technical solutions and services aligned with goals and architecture.
• Contribute to technical/business approaches and current system enhancements.
• Understand technologies to guide design, development, testing, and implementation.

Connaissances

Strategic planning

Solution architecture

Leadership

Communication

Documentation

Team collaboration

Initiative

Formation

Bachelor’s Degree in Computer Science or IT

Outils

SAS CI360

SAS 9.4

Salesforce CRM

Tableau

Python

SQL

REST/SOAP APIs

Description du poste

If you are looking to excel and make a difference, take a closer look at us… Overview: The Senior Project Manager drives the strategic planning, execution, and delivery of cross-functional initiatives. Serving as the vital link between executive leadership and project teams, this role ensures alignment with corporate objectives, budgets, and timelines. Key responsibilities include defining scope, mitigating risks, allocating resources, and managing stakeholder expectations. The ideal candidate possesses exceptional leadership and problem-solving skills, fostering team collaboration to optimize workflows, meet quality standards, and deliver high-impact results that support organizational growth.

Responsibilities:

• Strategic Planning & Solution Architecture Developing strategies and roadmaps for the Campaign/Marketing application solution/platform.
• Analyzing and consolidating business requirements to develop functional specification designs.
• Understanding short and long-term goals and objectives to recommend technical solutions and services.
• Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
• Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
• Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
• Performing impact studies of new enhancements to existing campaign/marketing applications processes.
• Project Management & Delivery Execution Managing and coordinating the overall development, SIT, UAT, and Implementation efforts of major projects to ensure technical requirements are met within project timelines.
• Overseeing progress of campaign/marketing projects, change requests, and problem resolution for the section.
• Monitoring technical tasks and ensuring deliverables are delivered within the project timeline.
• Developing and managing the project timeline for campaign/marketing application projects.
• Tracking and communicating key milestone status to the Head of Department.
• Team Mentorship & Capacity Building Assisting the Campaign lead in coordinating team assignments and activities.
• Providing technical training to equip and uplift the skills of the team members.
• Providing knowledge transfer on new projects for BAU support.
• Governance, Testing & Compliance Working with Business PMs, Business Users, and IT PMs to define and support Business UAT scopes, detail test cases, and schedules.
• Ensuring that all processes and governance are adhered to.
• Preparing documentation to ensure all change management, release management, and governance processes are adhered to.
• Operational Support & Issue Management Ensuring delivery against agreed-upon SLAs and overall service delivery of campaign/marketing applications.
• Managing issues proactively, including timely resolution and identification of long-term remediation opportunities.
• Identifying and resolving systemic issues to prevent them from repeating.
• Designing and implementing the organization's Campaign/Marketing Platform operational procedures.

Skills and Experience We Are Looking For:

Education/Qualification Bachelor’s Degree in Computer Science or related discipline with IT focus Malaysian citizen Experience 3 years or more of experience in delivering Campaign/Marketing applications (preferably in Financial Services) Experience in SAS CI360, SAS 9.4 platform, Salesforce CRM, Tableau is a major plus Background in Python, SAS Base programming, or other languages used for complex data manipulation. Advanced proficiency in SQL for relational database querying and data modelling. Strong working knowledge of web technologies (HTML, CSS, JavaScript). Experience with REST/SOAP APIs and data integration methodologies.

Special Skills:

• Strong analytical skills
• Excellent communication skills, both oral and written
• Excellent documentation skills and technical writing abilities
• Attention to detail
• Wide problem-solving and troubleshooting capabilities
• Team player, always willing to help / support team efforts
• Able and willing to work independently with minimal supervision
• Ready to take initiative / leadership should the situation requires

About Hong Leong Bank

We seek to strike a balance between diversity, inclusion and merit to achieve our mission to infuse diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. Expanding on our Digital at the Core ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (\"HLB\") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.