Value Center General Manager

Hong Leong Bank; Malaysia; On-site; MYR 200,000 - 320,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks an experienced leader to own the value stream backlog, drive strategic vision, and oversee P&L performance. You will coordinate cross-functional teams across product, engineering, operations, marketing, and finance to optimize value streams and deliver high-quality financial services.

The role emphasizes Lean principles, data-driven decisions, and strong change-management capabilities within a regulated banking environment.

Qualifications

• 8-10 years of relevant experience.
• Extensive experience in financial services or product management.
• Demonstrated leadership of diverse cross-functional teams.
• Experience with Lean principles and methodologies.
• Experience with Agile/SAFe is beneficial.

Responsibilities

• Strategic Vision & Backlog Ownership: develop and articulate a vision and strategy for the value stream and own backlog prioritization.
• P&L Management & Financial Performance: own program and customer performance including sales and EBIT, manage budgets and forecasts.
• Cross-Functional Leadership & Collaboration: lead cross-functional teams across lifecycle stages.
• Value Stream Optimization & Continuous Improvement: identify improvements, apply Lean and VSM to reduce waste and cycle times.
• Performance Monitoring & Data-Driven Decisions: define KPIs (flow, DORA, OKRs) and adjust resources accordingly.
• Risk & Compliance Management: ensure alignment with regulations and internal policies; manage risk.
• Change Management: support adoption of new processes and practices; drive organizational change.

Skills

Strategic vision

Backlog ownership

P&L management

Financial performance

Cross-functional leadership

Value stream optimization

Continuous improvement

Data-driven decision making

Risk & compliance management

Change management

Job description

Functional (job responsibilities)

• Strategic Vision & Backlog Ownership: Develop and articulate a clear vision and strategy for the specific value stream, ensuring seamless alignment with the bank's overall business objectives and mission. Own and manage the value stream backlog, meticulously prioritizing initiatives and features based on assessed business value, identified customer needs, and overarching strategic goals.


• P&L Management & Financial Performance: Hold full accountability for the business performance of assigned programs and customers, including sales, Earnings Before Interest and Taxes (EBIT), and proactive cost reduction initiatives. Manage the financial sales plan specific to production deliveries. Analyze income statements to understand revenue generation, cost structures, and expense management. Comfortably manage budgets and forecasts, capable of projecting revenue, estimating costs, and anticipating financial risks effectively.


• Cross-Functional Leadership & Collaboration: Lead and manage integrated cross-functional teams, coordinating all functional disciplines throughout the product or service lifecycle (e.g., product, engineering, operations, marketing, finance, client support). Actively break down traditional organizational silos and facilitate collaboration across diverse teams.


• Value Stream Optimization & Continuous Improvement: Identify and prioritize improvement opportunities within the value stream, subsequently implementing solutions designed to maximize efficiency and quality. Drive continuous improvement initiatives, leveraging data and customer feedback to consistently enhance product quality and delivery. Apply Lean principles and Value Stream Mapping (VSM) techniques to systematically identify and eliminate waste, reduce cycle times, and streamline processes.


• Performance Monitoring & Data-Driven Decision Making: Define and track key performance indicators (KPIs) to measure the success of the value stream, including flow metrics (velocity, time, load, efficiency, distribution), DORA metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, Mean Time to Recovery), and Objectives and Key Results (OKRs). Employ a data-driven approach to anticipate and resolve complex issues, including strategic fund allocation and making necessary adjustments.


• Risk & Compliance Management: Ensure that all financial and operational processes within the value stream remain in strict alignment with industry regulations, internal governance policies, and security standards. Proactively identify, measure, monitor, and control risks associated with all business activities under their purview.


• Change Management: Facilitate and support change management initiatives within their value streams, ensuring strong buy-in and successful adoption of new processes and practices across their teams and stakeholders. Champion and facilitate organizational change initiatives within the value stream.

Experience

• Experience Minimum: 8-10 years of relevant experience.


• Strong Preference: Extensive experience in financial services or product management disciplines.


• Essential: Demonstrated management and/or leadership experience, particularly in leading diverse cross-functional teams.


• Valued: Proven experience in process improvement and implementation, coupled with a strong understanding of Lean principles and methodologies.


• Beneficial: Experience with Agile, SAFe, and other technical software delivery methodologies.


• Advantageous: Prior program management or project engineering experience.

Special Skills

• Strong analytical and problem-solving skills, with demonstrated proficiency in data analysis and process mapping.


• Excellent communication, facilitation, and interpersonal skills, enabling the ability to articulate complex concepts and negotiate effectively with various stakeholders.


• Demonstrated executive presence.


• Strong client relationship management skills.


• In-depth knowledge of banking, regulatory, and compliance policies, including applicable laws, rules, and regulations (non-negotiable).


• Ability to drive organizational change and influence stakeholders at all levels.

Key Competencies

• Strategic Vision & Alignment: Develop clear visions and align initiatives with business objectives.


• Financial Stewardship: Strong P&L management, budgeting, forecasting, and cost/revenue expertise in financial services.


• Cross-Functional Leadership: Lead and motivate diverse teams, fostering collaboration.


• Operational Excellence: Apply Lean principles to identify inefficiencies and drive continuous improvement.


• Data-Driven Decisions: Utilize KPIs, DORA, and OKRs for strategic adjustments and resource allocation.


• Risk & Compliance Management: Proactively identify and mitigate risks; strong knowledge of financial regulations and data privacy.


• Change Leadership: Champion organizational change, build buy-in, and ensure successful adoption.


• Analytical & Problem-Solving: Resolve complex issues through rigorous analysis.


• Communication & Influence: Effectively communicate, negotiate, and influence stakeholders.


• Client Centricity: Focus on understanding and delivering customer value; strong client relationship management.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.

Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.