Call Centre Executive - Collection | Up to RM3200 | Fresh Graduate | Cheras

PERSOL Workforce Solutions Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 36,000; Part time

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd is seeking a Call Centre Executive - Collection in Cheras to manage customer accounts, follow up on outstanding payments, and achieve collection targets.

The role welcomes fresh graduates and those with up to a couple of years of experience. You will make outbound calls, provide courteous service, and collaborate with the team to improve overall collection performance, with shift hours spanning early to late day.

Qualifications

• Minimum SPM/STPM, Diploma or Degree in a relevant discipline.
• 1–2 years of working experience; fresh graduates with a degree welcome.
• Good English and Bahasa Malaysia communication.
• Proficient in MS Office applications.

Responsibilities

• Manage customer accounts and monitor payment schedules.
• Conduct outbound calls to remind customers of payments.
• Achieve daily and monthly collection targets.
• Provide professional customer service and maintain relationships.
• Understand concerns and provide appropriate payment assistance.
• Handle inquiries and work with the team to improve collection performance.

Skills

Communication

Negotiation

Microsoft Office

Interpersonal skills

English

Bahasa Malaysia

Education

SPM/STPM/Diploma or Degree

Job description

Call Centre Executive - Collection | Up to RM3200 | Fresh Graduate | Cheras

Location: Sunway Velocity, Cheras, Kuala Lumpur
Salary: From RM2,500 per month
Employment Type: 6 Months (Potential for contract conversion to permanent)

Job Description

We are looking for a motivated and customer-oriented Collection Executive to manage customer accounts, follow up on outstanding payments, and achieve collection targets.

Key Responsibilities

Manage customer accounts and monitor payment schedules to ensure timely payments.

Conduct outbound calls to remind customers of upcoming and overdue payments.

Achieve individual daily and monthly collection targets.

Provide professional customer service and maintain positive customer relationships.

Understand customers’ concerns and provide appropriate assistance regarding payment matters.

Handle customer enquiries and requests effectively.

Work closely with team members to support overall collection performance.

Job Requirements

Minimum SPM, STPM, Diploma or Degree in a relevant discipline.

Minimum 1–2 years of working experience.

Fresh graduates with a Bachelor’s Degree and no prior working experience are welcome to apply.

Experience in collections, debt recovery, banking or financial services will be an advantage.

Good communication, negotiation and persuasion skills in both English and Bahasa Malaysia.

Proficient in Microsoft Office applications.

Good interpersonal skills, self-discipline and a strong sense of responsibility.

Willing to work flexible hours and achieve assigned targets.

Salary & Benefits

Basic salary starts from RM2,600 per month for fresh graduates with a Bachelor’s Degree and no prior working experience.

Salary for candidates with relevant working experience is subject to review and approval.

Other terms and benefits are in accordance with the Employment Act.

Working Schedule

Working days: 5 days per week, Monday to Saturday.

Working hours: 8:00 AM – 6:00 PM or 9:00 AM – 7:00 PM.

Additional off day: One day between Monday and Saturday