Call Centre Executive

Hexamatics Servvcom Sdn Bhd; Kuala Lumpur; On-site; MYR 22,000 - 36,000; Full time

Job summary

Hexamatics Servvcom Sdn Bhd is seeking a Call Centre Executive to handle inbound calls from DMP customers and advise on account status and arrears. You will negotiate payment plans, meet daily targets, and log interactions in the CRM for record keeping. The role suits an SPM with call center experience or a fresh graduate.

The position operates from our Kuala Lumpur headquarters, with responsibilities spanning customer support and timely escalation to the technical team when needed.

Qualifications

• SPM with call centre experience, or fresh graduate with no experience acceptable.

Responsibilities

• Handle inbound calls from DMP customers.
• Explain and advise customers on DMP account status, arrears, and information.
• Negotiate payment plans and deadlines based on payment simulations.
• Meet daily call performance targets with professional standards.
• Record customer information in the CRM for each call.
• Report and escalate customer complaints or service requests to technical team.
• Perform ad-hoc tasks as required by supervision.

Skills

Call center experience

Fresh graduate accepted

Job description

To conduct inbound with DMP customers, explain and advise customers on DMP account status, outstanding arrears, and relevant information. Negotiate acceptable payment plans and deadlines to resolve arrears amounts based on payment simulation provided by HDMD.

Key responsibilities

Conduct inbound calls with DMP customers

Explain and advise customers on DMP account status, outstanding arrears, and relevant information

Negotiate acceptable payment plans and deadlines to resolve arrears amounts based on payment simulation provided by HDMD

Meet daily targets for call performance while upholding professional standards and call ethics

Record customer information and queries for each call in the customer relationship management system for record keeping purposes

Report and elevate customer complaints, service requests, or other matters promptly to the technical team

Perform ad-hoc tasks as required by Supervisor, Section Head, or Head of Department

About you

SPM with call centre experience, or fresh graduate with no experience acceptable

Hexamatics is a leading regional provider of Human Resources Outsourcing (PEO and EOR) services. We provide the full suite of professional and comprehensive services through state of the art technology to help companies achieve peak performance with their human capital. Our offices span across Asia, from Singapore to Nepal, with the headquarters situated in Kuala Lumpur, Malaysia. Our clients include leading international and regional corporations in all industries. Through utilising our diverse offices and services, our team continues to successfully deliver projects all over the world.

Hexamatics is a leading regional provider of Human Resources Outsourcing (PEO and EOR) services. We provide the full suite of professional and comprehensive services through state of the art technology to help companies achieve peak performance with their human capital. Our offices span across Asia, from Singapore to Nepal, with the headquarters situated in Kuala Lumpur, Malaysia. Our clients include leading international and regional corporations in all industries. Through utilising our diverse offices and services, our team continues to successfully deliver projects all over the world.

What can I earn as a Call Centre Executive