Call Centre Agent

Hexamatics Servvcom Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Hexamatics Servvcom Sdn Bhd in Kuala Lumpur, Malaysia seeks an inbound call agent to support DMP customers. You will handle calls, explain account status and arrears, and help customers set payment plans based on HDMD simulations.

Fresh graduates are welcome. The role emphasizes clear communication, meeting daily targets, and maintaining professional ethics in a busy contact center environment.

Qualifications

• SPM with call centre experience, or fresh graduate with no experience acceptable.

Responsibilities

• Conduct inbound calls with DMP customers.
• Explain and advise customers on DMP account status, outstanding arrears, and relevant information
• Negotiate acceptable payment plans and deadlines to resolve arrears amounts based on payment simulation provided by HDMD
• Meet daily targets for call performance while upholding professional standards and call ethics
• Record customer information and queries for each call in the customer relationship management system for record keeping purposes
• Perform ad-hoc tasks as required by Supervisor, Section Head, or Head of Department

Skills

Call center experience

Customer service

Education

SPM (Sijil Pelajaran Malaysia)

Job description

To conduct inbound with DMP customers, explain and advise customers on DMP account status, outstanding arrears, and relevant information. Negotiate acceptable payment plans and deadlines to resolve arrears amounts based on payment simulation provided by HDMD.

Key responsibilities

Conduct inbound calls with DMP customers

Explain and advise customers on DMP account status, outstanding arrears, and relevant information

Negotiate acceptable payment plans and deadlines to resolve arrears amounts based on payment simulation provided by HDMD

Meet daily targets for call performance while upholding professional standards and call ethics

Record customer information and queries for each call in the customer relationship management system for record keeping purposes

Report and escal ...

Perform ad-hoc tasks as required by Supervisor, Section Head, or Head of Department

About you

SPM with call centre experience, or fresh graduate with no experience acceptable

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 51-100 employees

Hexamatics is a leading regional provider of Human Resources Outsourcing (PEO and EOR) services. We provide the full suite of professional and comprehensive services through state of the art technology to help companies achieve peak performance with their human capital. Our offices span across Asia, from Singapore to Nepal, with the headquarters situated in Kuala Lumpur, Malaysia. Our clients include leading international and regional corporations in all industries. Through utilising our diverse offices and services, our team continues to successfully deliver projects all over the world.

Hexamatics is a leading regional provider of Human Resources Outsourcing (PEO and EOR) services. We provide the full suite of professional and comprehensive services through state of the art technology to help companies achieve peak performance with their human capital. Our offices span across Asia, from Singapore to Nepal, with the headquarters situated in Kuala Lumpur, Malaysia. Our clients include leading international and regional corporations in all industries. Through utilising our diverse offices and services, our team continues to successfully deliver projects all over the world.