Cafe Operations Supervisor — Flexible Shifts & Growth

Wangsa Holdings Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Staff benefits

Training programmes

Career development

Job summary

Wangsa Holdings Sdn Bhd is seeking an Assistant Manager at our Mutiara Damansara location. This full-time role supports senior management to uphold high service standards and execute strategic objectives in hospitality and tourism.

You will bridge communication between management and staff to deliver exceptional guest experiences that reflect our values. Key responsibilities include supervising daily operations, staff training, budgeting assistance, and coordinating inter-department activities

Qualifications

• Proven managerial or supervisory experience in hospitality/tourism service.
• Strong leadership and team-building ability.
• Excellent communication and guest interaction skills.
• Knowledge of hospitality operations and front-of-house management.

Responsibilities

• Oversee daily operations and ensure policy compliance.
• Supervise staff including scheduling, training and performance management.
• Monitor service quality and guest satisfaction; address concerns promptly.
• Manage inventory, stock control and supplies ordering.
• Support development and implementation of operational strategies.

Skills

Management experience

Team leadership

Communication skills

Hospitality operations

Problem solving

IT proficiency

Flexible shifts

Attention to detail

Customer service

Hospitality qualifications

Education

Hospitality management certification

Tools

Microsoft Office

POS systems

Job description

Wangsa Holdings Sdn Bhd is seeking an Assistant Manager at our Mutiara Damansara location. This full-time role supports senior management to uphold high service standards and execute strategic objectives in hospitality and tourism.

You will bridge communication between management and staff to deliver exceptional guest experiences that reflect our values. Key responsibilities include supervising daily operations, staff training, budgeting assistance, and coordinating inter-department activities