Assistant Cafe Manager

Wangsa Holdings Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Staff benefits

Training programmes

Career development

Job summary

Wangsa Holdings Sdn Bhd is seeking an Assistant Manager at our Mutiara Damansara location. This full-time role supports senior management to uphold high service standards and execute strategic objectives in hospitality and tourism.

You will bridge communication between management and staff to deliver exceptional guest experiences that reflect our values. Key responsibilities include supervising daily operations, staff training, budgeting assistance, and coordinating inter-department activities

Qualifications

• Proven managerial or supervisory experience in hospitality/tourism service.
• Strong leadership and team-building ability.
• Excellent communication and guest interaction skills.
• Knowledge of hospitality operations and front-of-house management.

Responsibilities

• Oversee daily operations and ensure policy compliance.
• Supervise staff including scheduling, training and performance management.
• Monitor service quality and guest satisfaction; address concerns promptly.
• Manage inventory, stock control and supplies ordering.
• Support development and implementation of operational strategies.

Skills

Management experience

Team leadership

Communication skills

Hospitality operations

Problem solving

IT proficiency

Flexible shifts

Attention to detail

Customer service

Hospitality qualifications

Education

Hospitality management certification

Tools

Microsoft Office

POS systems

Job description

About the role

Wangsa Holdings Sdn Bhd is seeking an Assistant Manager to join our management team at our Mutiara Damansara location. This is a full-time position that plays a crucial role in supporting the overall operations and success of our hospitality and tourism business. As Assistant Manager, you will work closely with senior management to ensure smooth day-to-day operations, maintain high standards of service, and contribute to the strategic objectives of the organisation. You will be instrumental in bridging communication between management and staff, whilst ensuring guests receive exceptional experiences that align with our company values.

Key responsibilities

• Assist in overseeing daily operations and ensuring compliance with company policies, procedures, and safety standards
• Supervise and coordinate staff activities, including scheduling, training, and performance management
• Monitor service quality and guest satisfaction, addressing concerns promptly and professionally
• Manage inventory, stock control, and ordering of supplies and materials
• Support the development and implementation of operational strategies and improvement initiatives
• Handle guest inquiries and complaints, ensuring resolution in line with company standards
• Maintain accurate records, reports, and documentation related to operations and staffing
• Collaborate with other departments to ensure seamless coordination and service delivery
• Assist with budgeting, cost control, and revenue optimisation efforts
• Participate in training and development programmes for staff members

What we're looking for

• Proven experience in a management or supervisory role within the hospitality, tourism, or related service industry
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues
• Knowledge of hospitality operations, including guest services, housekeeping, food and beverage, or front‑of‑house management
• Problem‑solving abilities and a proactive approach to addressing operational challenges
• Proficiency in relevant computer systems and Microsoft Office applications
• Flexibility and willingness to work varied shifts, including weekends and public holidays as required
• Attention to detail and strong organisational skills
• Customer service excellence and a genuine commitment to delivering memorable guest experiences
• Relevant hospitality management qualifications or certifications are advantageous

What we offer

We believe in fostering a supportive and rewarding work environment for our team members. Wangsa Holdings Sdn Bhd offers competitive compensation packages, opportunities for professional development and career advancement within the hospitality and tourism sector. We provide a collaborative workplace culture where your contributions are valued and recognised. Our team enjoys access to staff benefits, training programmes, and the opportunity to be part of a growing organisation committed to excellence in hospitality. We promote work‑life balance and encourage our employees to grow their careers with us through continuous learning and development initiatives.

About us

Wangsa Holdings Sdn Bhd is a dynamic organisation operating within the hospitality and tourism industry. We are committed to delivering exceptional guest experiences and maintaining the highest standards of service. Our team is dedicated to creating welcoming environments and building lasting relationships with our guests and partners. With a focus on innovation, quality, and customer satisfaction, we continue to grow and expand our operations whilst maintaining our core values of professionalism, integrity, and excellence.