Cafe Operations Specialist

JAYA GROCER; Malaysia; Remote; MYR 36,000 - 51,000; Full time

Job summary

JAYA GROCER is seeking a hands-on operational team member based at Sunway Geo Avenue in Malaysia. The role involves daily operations, food and beverage preparation, and ensuring brand standards are met across service areas.

You will maintain food quality, hygiene, and safety while coordinating inventory and ensuring KPI targets are achieved. This position requires flexibility to work weekends and travel as needed.

Qualifications

• Minimum 1 year experience in fast-paced cafe/restaurant or food production.
• Understanding of Food Safety and Operation compliance.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Willingness to travel to regional locations as required.
• Hands-on, follows SOP and open to new menu ideas.
• Flexible hours, including weekends/holidays as needed.
• Strong commitment to quality and achieving KPIs.

Responsibilities

• Execute daily operations following SOP, including Customer Service & Food and Drinks Preparation.
• Maintain brand standards for food quality, consistency in taste, portion, and presentation.
• Ensure customer experience meets company standards; maintain the quality of the Food and Beverage.
• Control wastage, manage stock usage, and portion control; monitor inventory and ordering.
• Ensure outlet hygiene, safety, and proper food handling; maintain grooming.

Skills

Customer service

Food safety

SOP adherence

Interpersonal skills

Operations coordination

KPIs

Time management

Job description

JAYA GROCER is seeking a hands-on operational team member based at Sunway Geo Avenue in Malaysia. The role involves daily operations, food and beverage preparation, and ensuring brand standards are met across service areas.

You will maintain food quality, hygiene, and safety while coordinating inventory and ensuring KPI targets are achieved. This position requires flexibility to work weekends and travel as needed.