Cafe Guest Experience Pro — 5‑Day Week, Meals

Lokl Coffee; Kuala Lumpur; On-site; MYR 23,000 - 29,000; Full time

Benefits offered by this job

Medical Coverage (panel/non-panel)

Day shift

Staff meals provided

Uniform provided

Near public transportation

Job summary

Jora Malaysia is hiring for a cafe role that focuses on delivering a welcoming guest experience. You will greet customers, understand preferences, and ensure orders are accurate and served promptly.

Strong English communication and friendly, proactive service are essential. The position follows a 5-day work week with day shifts from 7:30am to 5:00pm, and staff meals plus uniform are provided.

Qualifications

• Must be fluent in English.
• Excellent communication and interpersonal skills.
• Ability to handle difficult customers with empathy.
• Able to work in a fast-paced cafe environment.

Responsibilities

• Ensure smooth guest experience from entry to order fulfillment.
• Maintain cafe cleanliness and surroundings.
• Know menu items and make recommendations to customers.
• Greet customers cheerfully and engage with them.
• Coordinate with service and kitchen teams to ensure timely service.
• Manage reservations and table coordination in the cafe.
• Handle unpleasant conversations and diffuse upset customers.

Skills

Fluent English

Communication

Interpersonal skills

Team collaboration

Job description

Jora Malaysia is hiring for a cafe role that focuses on delivering a welcoming guest experience. You will greet customers, understand preferences, and ensure orders are accurate and served promptly.

Strong English communication and friendly, proactive service are essential. The position follows a 5-day work week with day shifts from 7:30am to 5:00pm, and staff meals plus uniform are provided.