CAD/CAM/CAE Application Engineer - Pre & Post-Sales

IME Trading; Subang Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia seeks a technical support specialist to provide pre-sales and post-sales support for CAD/CAM/CAE solutions from design to manufacturing. You will develop Implementation Support Plans and prepare solution training to meet customer requirements.

Responsibilities include improving quality systems, collaborating with sales, and delivering knowledge to clients. Fresh graduates are welcome, with English, Bahasa Malaysia and Mandarin proficiency.

Qualifications

• At least Diploma/ Degree in Mechanical Engineering / Computer Science/ IT/ Engineering or related field.
• At least 2 years' experience in related field.
• Fresh graduates are welcome to apply.
• Ability to utilize CAD/CAM/CAE solution is an added advantage.
• Good written and spoken English, Bahasa Malaysia & Mandarin.
• Good communication, interpersonal and analytical skills.

Responsibilities

• Provide quality pre-sales and post-sales technical support to prospects and clients.
• Complete assigned projects within set deadlines.
• Be proactive and innovative in providing support and solutions to deliver good client experience.
• Provide full information to equip sales/marketing with product knowledge.
• Work with sales to develop Implementation Support Plan and ensure its success.
• Develop and implement training programs to meet client requirements.
• Initiate activities to add value for clients and improve margins.
• Ensure company resources are utilized efficiently.
• Perform any other duties as assigned by management.
• Attend relevant trainings and share knowledge with others.

Skills

Technical support

Pre-sales

Post-sales

Client communication

Education

Diploma/Degree in Mechanical Engineering or Computer Science/IT/Engineering

Tools

CAD/CAM/CAE

Job description

Jora Malaysia seeks a technical support specialist to provide pre-sales and post-sales support for CAD/CAM/CAE solutions from design to manufacturing. You will develop Implementation Support Plans and prepare solution training to meet customer requirements.

Responsibilities include improving quality systems, collaborating with sales, and delivering knowledge to clients. Fresh graduates are welcome, with English, Bahasa Malaysia and Mandarin proficiency.