CA Operations Intern

MOL Accessportal Sdn Bhd; Kuala Lumpur; On-site; MYR 13,000 - 20,000; Full time

Job summary

Razer is seeking an CA Operations Intern in Kuala Lumpur to support customer advocacy operations for Razer Gold and Razer Silver. You will assist with ticket investigations, escalations, and rewards program operations while helping maintain SOPs and documentation.

You will collaborate with Customer Support, Product, Marketing, and other teams to drive CX improvements and participate in post-campaign fulfillment activities.

Qualifications

• Pursuing undergrad/grad in business, operations, or related fields.
• Strong analytical and problem-solving skills.
• Excellent written and verbal English.

Responsibilities

• Support customer advocacy operations for Razer Gold and Razer Silver through customer-centric processes.
• Assist with support ticket investigations, escalation tracking, and rewards program operations.
• Maintain operational documentation and review SOPs for improvements.
• Collaborate with Customer Support, Product, Marketing, and other stakeholders on CX initiatives.
• Contribute to post-campaign fulfilment activities and prize distribution.
• Review processes to identify standardization and efficiency improvements.
• Assist with training materials and knowledge bases for CA operations.
• Perform administrative tasks to support business objectives.

Skills

Analytical thinking

Communication skills

Attention to detail

English proficiency

Education

Undergraduate or graduate degree

Tools

Microsoft Office

Job description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

• The CA Operations Intern will support customer advocacy operations for Razer Gold and Razer Silver by assisting with customer-centric processes, support ticket investigations, escalation tracking, rewards program operations, and post-campaign fulfilment activities.
• The role will also involve maintaining operational documentation, reviewing SOPs for improvement opportunities, supporting cross-functional projects with Customer Support, Product, Marketing, and other stakeholders, and contributing to continuous improvement initiatives that enhance operational efficiency and customer experience.
• Assist in establishing and maintaining customer-centric platforms, processes, and training materials supporting Razer Gold and Razer Silver operations.
• Support investigations and resolution of customer advocacy (CA) enquiries and support tickets under supervision.
• Monitor and track escalations across internal teams, business units, and external partners to ensure timely follow-up and resolution.
• Support loyalty rewards program operations, including voucher fulfilment, and campaign execution activities.
• Assist with post-campaign prize fulfilment activities, including winner verification, communications, and reward distribution.
• Review operational processes and SOPs, identifying opportunities for standardization, documentation improvements, and efficiency gains.
• Collaborate with Customer Support, Product, Marketing, and other stakeholders on customer experience initiatives and operational projects.
• Perform administrative and operational tasks as assigned to support business objectives.
• Participate in continuous improvement initiatives and contribute ideas to enhance operational efficiency.
• Perform other tasks that may be assigned from time to time.

Pre-Requisites

• Enrolled in an undergraduate or graduate degree program in Business Administration, Operations Management, Customer Experience, Communications, Marketing, Information Systems, or related fields.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills in English.
• Ability to work effectively across multiple business units and stakeholders.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).
• Ability to organize information, maintain documentation, and manage multiple priorities.
• Self-motivated, proactive, and eager to learn in a fast-paced environment.
• Interest in customer experience, digital wallets, rewards programs, and operational excellence.
• Ability to commit to at least 4 months of internship will be an added advantage.

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game? At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming. As gaming evolves, so does the ecosystem that powers it: hardware, software and services. Guided by our mission "For Gamers. By Gamers.", we create cutting-edge products and experiences that define the ultimate gameplay. Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry. At Razer, you won’t just witness this evolution; you’ll help drive it.

The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem-solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights.

Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.

Equal Opportunity Employer At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed - including for disability or religious practices - so every team member can perform and contribute at their best.