Associate Business Development Manager

Razer Merchant Services Sdn. Bhd.; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Razer Merchant Services Sdn. Bhd. seeks an Associate Business Development Manager to drive growth through lead generation, client outreach, and active account management.

You will work with the HOD to execute strategies, secure new merchant accounts, and maintain strong client relationships to expand our market footprint. Ideal candidates have 2–4 years in sales or BD, strong English, and a client-centric mindset.

Qualifications

• 2–4 years in sales or business development, preferably in FinTech or payments.
• English fluency required; Mandarin or other local languages is a plus.
• Strong communication, negotiation, and client-management skills.

Responsibilities

• Execute growth strategies and identify new merchant opportunities.
• Lead generation, outreach, and pitch meetings with potential clients.
• Maintain relationships with mid to top-tier accounts and drive retention.
• Draft proposals and assist in commercial negotiations and contracts.
• Coordinate with Tech, Ops, and Support to onboard merchants smoothly.

Skills

Communication skills

Negotiation

Presentation

Team collaboration

Education

Bachelor’s degree in Business Administration, Marketing, Finance, or related

Diploma in Business Administration

Tools

Microsoft Office

AI tools

Job description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

The Associate Business Development Manager is responsible for supporting and driving business growth through active lead generation, client outreach, and account management. Working closely with the Head of Department (HOD), this role focuses on executing growth strategies, securing new merchant/partner accounts, and maintaining strong relationships with existing clients. The Associate BDM plays a key execution role in expanding our market footprint, supporting proposal development, and coordinating internally to deliver seamless payment and digital solutions.

Key Responsibilities

1. Strategy Execution & Market Research Assist the HOD in executing business development strategies aligned with company growth targets. Conduct market research to identify potential leads, emerging industry trends, and competitor activities. Support the identification of new business channels, merchant categories, and strategic opportunities.
2. Lead Generation & Prospecting Proactively research, cold-call, and engage prospective clients to build and maintain a strong sales pipeline. Qualify incoming leads and schedule pitch meetings. Prepare and present standard sales pitches and tailored proposals to potential clients.
3. Client Relationship Management & Account Support Serve as an operational and tactical contact for assigned mid & top-tier or emerging accounts, ensuring prompt handling of daily inquiries. Nurture existing client relationships to drive account activity, usage volume, and retention. Identify upselling and cross-selling opportunities (e.g., additional payment channels, new product features) to maximize account value.
4. Proposal Preparation & Deal Closing Draft business proposals, and term sheets tailored to client requirements under the guidance of senior BD leaders. Drive commercial negotiations and contract documentation processes. Track sales pipelines and ensure timely follow-ups to close deals and hit individual targets.
5. Cross-Functional Operations & Coordination Work closely with Tech, Operations, Finance, and Support teams to facilitate merchant onboarding, terminal deployments, and issue resolution. Act as an operational bridge between clients and internal stakeholders to ensure customer satisfaction and swift execution.
6. Administrative & Process Support Maintain clean and accurate records of lead activities, meeting logs, and deal pipelines in the system. Assist in identifying operational bottlenecks in the merchant onboarding or sales journey and suggest process improvements.
7. Reporting & Monitoring Prepare regular activity reports, lead tracking updates, and pipeline progress for review by the HOD and senior management. Monitor key account performance metrics (TPV, transaction activity) to identify underperforming accounts for re-engagement.

Key Competencies

High enthusiasm, self-motivation, and a results-oriented attitude. Strong communication, interpersonal, and presentation skills. Good negotiation abilities with a customer-centric mindset. Ability to multitask, prioritize responsibilities, and collaborate effectively across teams. Proficiency in AI tools and Microsoft Office (Excel, PowerPoint, Word).

Qualifications & Experience

Education: Diploma preferably Bachelor’s degree in Business Administration, Marketing, Finance, or a related discipline.

Experience: 2–4 years of experience in sales, business development, or account management (preferably within the Payment Gateway, FinTech, Merchant Acquiring, or E-commerce industries). Track record of meeting or exceeding assigned sales/lead metrics. Language proficiency in English (Mandarin or other local languages is a distinct advantage based on client needs).

Performance Metrics

• Achievement of individual revenue and transaction volume targets.
• Number of qualified leads, pitches conducted, and new client acquisitions.
• Turnaround time and conversion rate from lead qualification to contract execution.
• Account retention rate and performance of assigned key merchant accounts.
• Positive feedback from cross-functional teams (Tech, Ops, Finance) and external partners.

Pre-Requisites

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?

At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming. As gaming evolves, so does the ecosystem that powers it: hardware, software and services. Guided by our mission “For Gamers. By Gamers.”, we create cutting‑edge products and experiences that define the ultimate gameplay. Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry. At Razer, you won’t just witness this evolution; you’ll help drive it. Joining Razer means being part of a global mission to bring gamers closer to the games they love. Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross‑cultural environment. The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem‑solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights. Razer is proud to be certified a Great Place to Work in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.

Equal Opportunity Employer At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. We also provide reasonable accommodations where needed —including for disability or religious practices — so every team member can perform and contribute at their best.