BYD Service Advisor/Customer Relations Executive

Kah Motor Company Sdn. Berhad; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is hiring a BYD Service Advisor/Customer Relations Executive in Kuala Lumpur (Setapak area). You will attend to customers' service needs, register appointments, plan workshop capacity, and conduct service reminders via calls and SMS.

Promote service packages and parts, coordinate with workshop teams, and follow up after service to measure satisfaction. Role requires strong communication in English and BM, with Mandarin an added advantage, and a customer-focused mindset.

Qualifications

• Prior experience in customer service roles.
• Excellent communication in English and BM.
• Proficiency in Mandarin is an added advantage.
• Computer literacy and familiarity with CRM tools.
• Willingness to learn about company products and sales.

Responsibilities

• Attend to customers' service needs and register service appointments.
• Plan workshop capacity for smooth operations.
• Send service reminders via phone and SMS.
• Promote service packages, parts, and after-sales products.
• Coordinate with Job Controllers and Foremen on progress.
• Provide post-service follow-ups and handle NPS duties.
• Address customer feedback and identify root causes.
• Report feedback to Dealer Management and coordinate responses.
• Coordinate technical campaigns, including invitations, bookings, and parts ordering.
• Update customers on parts availability and ETA.
• Build and maintain strong customer relationships.

Skills

Customer service experience

Communication skills

English proficiency

BM proficiency

Mandarin (advantage)

Computer literacy

Sales orientation

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

BYD Service Advisor/Customer Relations Executive

Attend to customers’ service needs, register service appointments, and plan workshop capacity to ensure smooth operations.

Conduct service reminders through phone calls and SMS, including one-day-prior appointment reminders.

Promote service packages, parts, and other after-sales products.

Coordinate with Job Controllers and Foremen on work progress and promptly update customers on any delays.

Conduct post-service follow-ups and perform NPS-related duties to measure and improve customer satisfaction.

Handle customer feedback and complaints, identify root causes, and recommend appropriate improvement actions.

Record and promptly report customers’ feedback to Dealer Management and coordinate timely responses to Sime Motors CIC.

Coordinate technical campaigns, including customer invitations, appointment bookings, and parts ordering.

Regularly update customers on parts availability and estimated arrival dates.

Build and maintain good customer relationships to achieve a high level of customer satisfaction.

Work Location

Setapak, Kuala Lumpur

Key Responsibilities

• Attend to customers’ service needs, register service appointments, and plan workshop capacity to ensure smooth operations.


• Conduct service reminders through phone calls and SMS, including one-day-prior appointment reminders.


• Promote service packages, parts, and other after-sales products.


• Coordinate with Job Controllers and Foremen on work progress and promptly update customers on any delays.


• Conduct post-service follow-ups and perform NPS-related duties to measure and improve customer satisfaction.


• Handle customer feedback and complaints, identify root causes, and recommend appropriate improvement actions.


• Record and promptly report customers’ feedback to Dealer Management and coordinate timely responses to Sime Motors CIC.


• Coordinate technical campaigns, including customer invitations, appointment bookings, and parts ordering.


• Regularly update customers on parts availability and estimated arrival dates.


• Build and maintain good customer relationships to achieve a high level of customer satisfaction.

Candidate Requirements

• Possess good track record in working experience in customer service-related job


• Strong communication skills & good command of speaking in English / BM


• Proficiency in Mandarin is an added advantage


• Computer savvy


• Enjoy meeting and working with customers


• Willing to learn about company products and technical knowledge to handle customers better


• Have the motivation and drive to push for product sales