Business Systems Analyst

C.K.L. Holdings Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

C.K.L. Holdings Sdn Bhd is seeking a Business Systems Analyst to maintain and enhance the Odoo ERP and to support Microsoft 365, Power Platform, and related business applications in Malaysia. You will analyze processes, automate workflows, and collaborate with developers and stakeholders to deploy improvements.

Your role includes requirements gathering, UAT, user training, and creating documentation to support ongoing digital transformation and efficiency gains.

Qualifications

• Diploma or Bachelor's degree in CS/IT or related field.
• 1-2 years of experience in ERP systems, business applications, application support, or system implementation; fresh graduates welcome.
• Basic understanding of business processes, accounting concepts, inventory management, or operational workflows.
• Knowledge of Microsoft 365 apps (SharePoint, Teams, Outlook, Forms, Lists) is an added advantage.
• Basic knowledge of SQL databases and data analysis.
• Knowledge or experience in Python, PostgreSQL, JSON, REST APIs, Power Automate, Power BI, or system integrations is an added advantage.
• Basic understanding of ERP systems such as Odoo ERP or other ERP solutions.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to translate business requirements into system improvements.
• Ability to work independently as well as in a team; maintain docs.
• Proficient in Excel, Word, PowerPoint; willingness to learn.
• Positive attitude and strong interest in ERP, automation, and digital transformation.

Responsibilities

• Maintain, support, troubleshoot, and enhance the Odoo ERP system.
• Analyze business processes and identify opportunities to improve Odoo workflows and automation.
• Support, maintain, and troubleshoot Microsoft 365 applications (SharePoint, Teams, Outlook, OneDrive, Forms, Lists).
• Develop, maintain, and optimize business workflows using Power Automate and other automation tools.
• Provide training, guidance, and user support on Odoo ERP, Microsoft 365, Power Platform, and other applications.
• Gather user requirements, conduct UAT, document requirements, and support system enhancement projects.
• Coordinate with developers, vendors, consultants, and stakeholders to resolve issues and deploy enhancements.
• Support and monitor integrations between Odoo ERP and third-party apps, troubleshoot data sync and API issues.
• Develop and maintain operational and management reports using SQL and Excel.
• Maintain user guides, SOPs, and system documentation; stay updated on ERP and automation tech.

Skills

Analytical skills

Troubleshooting

Problem solving

Effective communication

Independent worker

Team collaboration

Education

Diploma or Bachelor's in Computer Science/Information Technology

Related disciplines

Tools

Odoo ERP

Microsoft 365

Power Automate

SQL

Excel

PostgreSQL

JSON

REST APIs

Power BI

Python

Job description

Responsible for maintaining, supporting, troubleshooting, and enhancing the existing Odoo ERP system.

Analyze business processes and identify opportunities to improve Odoo ERP workflows, system configurations, automation, and operational efficiency.

Support, maintain, and troubleshoot Microsoft 365 applications, including SharePoint, Teams, Outlook, OneDrive, Microsoft Forms, and Microsoft Lists.

Assist in developing, maintaining, and optimizing business workflows using Microsoft Power Automate and other automation tools.

Provide training, guidance, and user support on Odoo ERP, Microsoft 365, Power Platform, and other business applications.

Assist in gathering user requirements, conducting system testing (UAT), documenting business requirements, and supporting system enhancement projects.

Coordinate with developers, vendors, functional consultants, and business stakeholders to resolve issues, implement enhancements, and ensure smooth deployment of business applications.

Support and monitor integrations between Odoo ERP and third-party applications, including troubleshooting data synchronization and API-related issues.

Develop and maintain operational and management reports using SQL, Excel, and reporting tools to support business decision-making.

Maintain user guides, SOPs, system documentation, enhancement logs, and technical documentation.

Stay updated on Odoo ERP developments, Microsoft 365 technologies, Artificial Intelligence (AI), Power Platform, automation tools, integration technologies, and industry best practices.

Propose and implement process improvements, workflow automation, and system enhancements to improve business productivity and operational effectiveness.

Provide support for other IT-related initiatives, projects, and assignments as required by management.

Job Requirements

Candidate must possess at least a Diploma or Bachelor's Degree in Computer Science, Information Systems, Information Technology, Software Engineering, Business Information Technology, or related disciplines.

Candidates with 1-2 years of experience in ERP systems, business applications, application support, or system implementation will have an added advantage. Fresh graduates with strong programming background are encouraged to apply.

Basic understanding of business processes, accounting concepts, inventory management, or operational workflows.

Knowledge of Microsoft 365 applications, including SharePoint, Teams, Outlook, Forms, and Microsoft Lists will be an added advantage.

Basic knowledge of SQL databases and data analysis.

Knowledge or experience in Python, PostgreSQL, JSON, REST APIs, Power Automate, Power BI, or system integrations will be an added advantage.

Basic understanding of ERP systems such as Odoo ERP or other Enterprise Resource Planning solutions.

Strong analytical, troubleshooting, and problem-solving skills.

Ability to communicate effectively with users and translate business requirements into system improvements.

Ability to work independently as well as collaboratively within a team environment.

Maintain user guides, SOPs, and system documentation.

Conduct user training and knowledge-sharing sessions when required.

Document system changes, enhancement requests, and project activities.

Proficient in Microsoft Excel, Word, PowerPoint, and other productivity tools.

Positive attitude, willingness to learn, and strong interest in ERP systems, automation, digital transformation, and business applications.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?


• How many years' experience do you have as a Business Systems Analyst?


• Which of the following types of qualifications do you have?