Business Systems Analyst

Cyberjaya Education Group; Cyberjaya; Hybrid; MYR 89,000 - 134,000; Full time

Job summary

Cyberjaya Education Group is seeking a proactive and analytical Business Systems Analyst to support enterprise systems, improve business processes, and drive digital transformation initiatives. You will work with business stakeholders, vendors, and project teams to ensure systems are optimised to meet organisational objectives.

Key responsibilities include supporting ERP, HRMS, ITSM, gathering and documenting requirements, coordinating UAT, identifying automation opportunities, and building

Qualifications

• Bachelor's degree in IT/CS/BIS or related field.
• At least 3 years in business analysis, system support, ERP, or project coordination.
• Experience with ERP, Power BI, and Power Platform is a plus.

Responsibilities

• Support and administer ERP, HRMS, ITSM, and related systems.
• Gather, analyse, and document business requirements for system enhancements.
• Coordinate User Acceptance Testing (UAT) and implementation activities.
• Identify opportunities for process improvement and automation.
• Develop reports and dashboards using Power BI.

Skills

ERP systems

Process mapping

Requirements gathering

Stakeholder management

Analytical skills

Communication

Education

Bachelor's degree in IT/CS/BIS

Tools

Power BI

Power Platform

Job description

We are looking for a proactive and analytical Business Systems Analyst to support enterprise systems, improve business processes, and drive digital transformation initiatives. This role will work closely with business stakeholders, vendors, and project teams to ensure systems are optimised to support organisational objectives.

Key Responsibilities

• Support and administer business applications such as ERP, HRMS, ITSM, and related systems.
• Gather, analyse, and document business requirements for system enhancements and projects.
• Coordinate User Acceptance Testing (UAT) and implementation activities.
• Identify opportunities for process improvement and automation.
• Develop reports and dashboards using Power BI.
• Liaise with vendors and internal stakeholders to resolve system issues and deliver solutions.

Skills and Experiences

• Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• Minimum 3 years of experience in Business Analysis, System Support, ERP, or Project Coordination.
• Knowledge of ERP systems, business process mapping, and requirements gathering.
• Experience with Power BI and Microsoft Power Platform is an added advantage.
• Strong analytical, communication, and stakeholder management skills.