Business system data analyst

NXP Limited; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a motivated PLM Operations Support Analyst to join our global operations team in Kuala Lumpur. You will support PLM business processes and Aras PLM system, helping maintain data quality and drive improvements.

You will collaborate with business, engineering, supply chain, product management, and IT across regions, providing training, documentation, and user support. This role offers a hands-on entry to enterprise systems and a chance to grow in a fast-paced semiconductor

Qualifications

• Bachelor's degree in a related field (Engineering, IT, or Business).
• Strong English communication skills, both written and verbal.
• Analytical and problem-solving abilities with a structured approach.
• Organizational and documentation skills in a cross-functional, global environment.
• Customer-focused mindset with good interpersonal skills.

Responsibilities

• Provide day-to-day operational support for Aras PLM system and related applications.
• Analyze, troubleshoot, and resolve user issues with a focus on customer satisfaction.
• Support master data governance activities across product lifecycle processes.
• Analyze workflows and propose process improvements to boost efficiency and quality.
• Collaborate with IT and business stakeholders on system enhancements and change management.
• Create and execute test plans, document results, and support UAT activities.
• Develop and maintain SOPs, training materials, and knowledge articles.
• Engage with global teams to communicate system changes and drive adoption.

Skills

English communication

Analytical thinking

Documentation

Global collaboration

Customer focus

Education

Bachelor's degree

Tools

PLM

PDM

ERP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a motivated and detail-oriented PLM Operations Support Analyst to join our global operations team. This role is responsible for supporting Product Lifecycle Management (PLM) business processes and systems, ensuring operational excellence, maintaining process documentation, supporting system enhancements, and driving continuous improvement initiatives.

The successful candidate will work closely with business, engineering, supply chain operations, product management, and IT teams worldwide to support critical product data processes throughout the product lifecycle. This position provides an excellent opportunity for recent graduates and junior professionals seeking to develop expertise in enterprise systems, business process management, and semiconductor operations.

Key Responsibilities

PLM Operational Support

• Provide day-to-day operational support for Aras PLM system and related business applications.
• Analyze, troubleshoot, and resolve user issues while ensuring a high level of customer satisfaction.
• Support business users with system processes, functionality, and best practices.
• Monitor process and data quality, identifying opportunities for corrective and preventive actions.
• Support master data management and governance activities across product lifecycle processes.

Business Process Analysis & Improvement

• Partner with global stakeholders to understand business needs, identify gaps, and improve operational processes.
• Analyze existing workflows and recommend solutions that improve efficiency, quality, and user experience.
• Apply continuous improvement methodologies to simplify, standardize, and optimize business processes.
• Perform root cause analysis on recurring operational issues and drive sustainable corrective actions.

System Enhancements & Change Management

• Gather, document, and validate business requirements for system enhancements and process improvements.
• Collaborate with IT and development teams to support modifications to workflows, validations, system rules, user roles, permissions, and configuration changes.
• Participate in solution design discussions and provide functional recommendations.
• Support implementation and deployment of new features and enhancements.

Testing & Quality Assurance

• Create and execute test plans, test cases, and user acceptance testing (UAT) activities.
• Validate system enhancements and configuration changes against business requirements.
• Document test results, defects, and resolution activities.

Documentation & Training

• Develop and maintain business process documentation, standard operating procedures (SOPs), work instructions, and knowledge articles.
• Create training materials and user guides to support system adoption and process compliance.
• Deliver user training sessions and support onboarding of new users.
• Ensure documentation remains current with evolving business processes and system capabilities.

Stakeholder Engagement

• Serve as a liaison between business teams and IT organizations.
• Provide technical guidance and process expertise to users and stakeholders.
• Facilitate effective communication regarding system changes, enhancements, and operational issues.
• Build strong relationships with global teams to support successful business outcomes.

Required Qualifications

• Bachelor's degree in Industrial Engineering, Systems Engineering, Computer Science, Information Technology, Business Administration, or a related field.
• Strong English communication skills, both written and verbal.
• Analytical and problem-solving skills.
• Organizational and documentation abilities.
• Ability to work in a global, cross-functional environment.
• Customer-focused mindset with strong interpersonal skills.

Preferred Qualifications

• Knowledge of Product Lifecycle Management (PLM), Product Data Management (PDM), ERP, or other enterprise business systems.
• Understanding of manufacturing, engineering, semiconductor, or technology industry processes.
• Experience with process mapping, business analysis, or requirements gathering.
• Familiarity with workflow management, business rules, system validations, user roles, and access management concepts.
• Exposure to testing methodologies including UAT and functional testing.
• Experience working with data analysis and reporting tools.

Ideal Candidate Profile

The ideal candidate is a highly motivated individual who:

• Enjoys solving business and system-related problems.
• Has a passion for continuous improvement and operational excellence.
• Communicates effectively with both technical and non-technical audiences.
• Demonstrates attention to detail and process discipline.
• Is eager to learn enterprise technologies and product lifecycle management processes.
• Thrives in a collaborative and fast-paced global semiconductor environment.