Business Process Analyst

Dexcom; Seberang Perai; On-site; MYR 65,000 - 95,000; Full time

Job summary

Jora Malaysia in Penang seeks a Manufacturing Business Process Analyst to drive lean improvements across production. You will analyze rates, quality metrics, and KPIs, collaborating with managers and engineers to deliver data-driven, measurable outcomes.

You will map processes, lead cross-functional projects, and implement DL optimization on the shop floor while ensuring compliance with ISO, internal quality systems, and regulatory requirements.

Qualifications

• Strong analytical and problem-solving skills with focus on process integrity.
• Process-centric and data-driven mindset in manufacturing.
• Experience with data systems and analytics tools.
• Experience with Lean and Six Sigma in manufacturing.
• Bachelor’s degree in Manufacturing, Industrial Engineering, or related field.

Responsibilities

• Analyze production rates, quality metrics, and KPIs to identify improvement opportunities.
• Develop data-driven models and actionable recommendations for process gains.
• Lead cross-functional teams to achieve daily manufacturing targets.
• Streamline end-to-end processes and optimize direct labor.
• Support ISO, FDA, and other audits and ensure regulatory compliance.
• Plan and execute Lean/Six Sigma projects to improve quality and cost.
• Define and track KPIs and conduct cost-benefit analyses.
• Deliver training on process improvement tools.

Skills

Lean manufacturing

Six Sigma mindset

Data-driven mindset

Analytical skills

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree in Manufacturing/Industrial Engineering or related field

Tools

EBS

CAMSTAR

APEX

SQL

Power BI

Tableau

Python

VBA

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a highly skilled and detail-oriented Manufacturing Business Process Analyst to join our team. This role demands strong analytical capabilities, sound business acumen, and the ability to effectively coordinate production control activities. The successful candidate will collaborate closely with production managers, engineers, and key stakeholders to drive process improvements and ensure seamless manufacturing operations. A strong foundation in LEAN manufacturing, coupled with an innovative and digital-first mindset, is essential for success in this position.

Key Responsibilities:

Manufacturing Control & Governance

Champion a process-centric approach by analysing production rates, quality metrics, and performance indicators to uncover trends and drive improvement opportunities.

Develop structured models and frameworks that convert data into actionable insights, clear recommendations, and measurable outcomes.

Lead coordination across interdependent functions to ensure production targets are achieved efficiently and sustainably.

Streamline end-to-end (E2E) manufacturing processes and implement direct labor (DL) optimization strategies to enhance productivity.

Ensure all manufacturing activities are compliant with industry standards, regulatory requirements, and internal quality systems.

Collaborate cross-functionally with production managers, engineers, and key stakeholders to embed process discipline and foster a culture of operational excellence.

Apply a data-driven mindset to strengthen governance, control mechanisms, and strategic decision-making.

Manage and govern change orders (COs), deviations, and all operational changes, ensuring seamless implementation on the shop floor with minimal disruption.

Review and perform redlining of change order documentation prior to execution to ensure accuracy and clarity.

Lead initiatives to reduce NCMR/NCE, driving root cause analysis and corrective actions.

Serve as the manufacturing representative for ISO, BSI, FDA, and other regulatory or customer audits.

Work cross-functionally to maintain a state of continuous audit readiness across all manufacturing operations.

Plan, execute, and sustain process improvement initiatives using methodologies such as Lean and Six Sigma.

Map and evaluate existing processes, identify root causes of inefficiencies, and implement re-engineering techniques to enhance performance and product quality.

Lead and facilitate cross-functional project teams to drive improvement initiatives aligned with business goals.

Define and track key performance indicators (KPIs) to measure process effectiveness and identify future opportunities.

Conduct cost-benefit analyses to support investment decisions and process changes.

Deliver training and presentations on process improvement tools, fostering a culture of structured problem-solving and ownership.

Integrate LEAN principles and digital tools to drive operational excellence and innovation.

Evaluate and adopt emerging technologies to support process optimization and risk mitigation.

Tasks assigned by managers.

Qualifications (Preferred Skills & Mindset):

Strong analytical and problem-solving skills, with a focus on process integrity, data accuracy, and operational efficiency.

Proven ability to apply aprocess-centric and data-driven mindsetin a manufacturing environment to drive structured improvements.

Proficiency in manufacturing and data systems such asEBS, CAMSTAR, APEX, SQL, anddata analytics platforms(e.g., Power BI, Tableau); experience withsoftware programmingor scripting (e.g., Python, VBA) is a strong advantage.

Demonstrated experience in leveraging digital tools to enhance manufacturing performance and decision-making.

Comfortable working in a fast-paced, collaborative environment with a continuous improvement mindset.

Bachelor’s degree in Manufacturing, Industrial Engineering, Supply Chain Management, Engineering or a related field.