Business & Product Planning Assistant Manager

Private Advertiser; Johor Bahru; Presencial; MYR 90.000 - 150.000; Jornada completa

Descripción de la vacante

Private Advertiser is seeking a proactive Business & Product Planning Assistant Manager to oversee customer coordination, production planning, new product introduction, and business development in surface finishing operations.

The role requires 5–8 years in manufacturing, with strong communication, negotiation, and leadership skills to drive on-time delivery and cross-functional alignment across Production, Engineering, and Quality teams.

Formación

• Bachelor's degree in Business Administration, Engineering, Manufacturing, or related field.
• 5–8 years of manufacturing experience, preferably in surface finishing or related industries.
• Experience in customer account management, production planning, and business development.
• Strong understanding of production scheduling, capacity planning and order fulfillment.
• Excellent communication, negotiation, presentation and problem-solving skills.
• Strong leadership and cross-functional coordination abilities.
• Self-motivated, result-oriented and able to work independently.

Responsabilidades

• Manage customer accounts as the key contact and coordinate production planning.
• Monitor on-time shipment fulfillment and schedule orders.
• Coordinate with Production, Engineering, Quality to meet demand.
• Handle inquiries, feasibility assessments, quotations, and projects.
• Develop new customers and business opportunities in surface finishing.
• Prepare business reviews and customer presentations.

Conocimientos

Communication

Negotiation

Presentation

Problem-solving

Leadership

Cross-functional

Coordination

Independent work

Result-oriented

Production scheduling

Capacity planning

Order fulfillment

Educación

Bachelor's Degree in Business Administration, Engineering, Manufacturing, or related field

Descripción del empleo

Business & Product Planning Assistant Manager

We are looking for a proactive and experienced Business & Product Planning Assistant Manager to oversee customer coordination, production planning, new product introduction, and business development in our surface finishing operations.

Responsibilities

1. Customer & Production Planning Management

• Manage new and existing customer accounts and serve as the key point of contact.
• Coordinate production planning, customer job orders, and order scheduling.
• Monitor and ensure on-time SOT (Shipment On Time) fulfillment.
• Handle new model inquiries, feasibility assessments, quotations, and project coordination.
• Ensure customer requirements are properly communicated and fulfilled.

2. Internal Coordination & Resource Planning

• Work closely with Production, Engineering, Quality, and other departments to ensure SOT fulfillment.
• Coordinate production capacity, manpower, equipment, and other resources to meet customer demand.
• Monitor order progress and proactively resolve potential delivery or production issues.
• Drive effective communication and alignment between customers and internal teams.

3. Customer Relationship & Complaint Management

• Handle customer complaints, feedback, and service-related issues.
• Coordinate with relevant departments to identify root causes and implement corrective actions.
• Prepare and deliver business reviews, operational updates, and customer presentations.
• Maintain strong customer relationships and improve customer satisfaction.

4. Business Development & New Customer Acquisition

• Identify and develop potential new customers and business opportunities.
• Proactively source new customers within the surface finishing and manufacturing industries.
• Conduct market research and identify potential business growth opportunities.
• Lead customer engagement, business proposals, and new project acquisition.
• Expand the company's customer base and drive sustainable business growth.

Requirements

• Bachelor's Degree in Business Administration, Engineering, Manufacturing, or a related field.
• Minimum 5–8 years of relevant experience in manufacturing, preferably in surface finishing or related industries.
• Experience in customer account management, production planning, and business development.
• Strong understanding of production scheduling, capacity planning, and order fulfillment.
• Excellent communication, negotiation, presentation, and problem-solving skills.
• Strong leadership and cross-functional coordination abilities.
• Self-motivated, result-oriented, and able to work independently.