Business Process Analyst, Senior

Zebra Technologies; Seberang Perai; Hybrid; MYR 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies is seeking to advance process improvement initiatives within our Penang/Bukit area, emphasizing Lean Six Sigma practices and cross-functional collaboration. You will identify opportunities to enhance process efficiency, perform root cause analyses, and document new or revised business processes across the BU.

As a member of Zebra Nation, you will contribute to delivering high-quality processes, mentor colleagues, and conduct cost/benefit analyses to guide improvements.

Qualifications

• Identify and implement process improvement initiatives (e.g., Lean Six Sigma).
• Proactively identify opportunities to improve process effectiveness and efficiency.
• Perform root cause analysis of process failures and document outcomes.

Responsibilities

• Document agreements and own drafting and revision of new/updated business processes in the BU.
• Provide consultation on the use of re-engineering techniques to improve process performance and product/service quality.
• Perform cost and benefit analyses.
• May coach or mentor junior BPAs.
• Draft training materials and train incumbents on new process flows.

Skills

Lean Six Sigma

Root cause analysis

Process improvement

Cross-functional collaboration

Training/mentoring

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally. Come make an impact every day at Zebra.

What We're Looking For

• Plans, performs and implements process improvement initiatives (such as Lean Six Sigma).
• Works proactively to identify and suggest opportunities to improve process effectiveness and efficiency is assigned BU
• Conducts root cause analysis of process failures
• Captures current challenges, desired outcomes and recommendations
• Documents agreements and owns drafting and revision of new / updated business processes in assigned business unit
• Projects may span business units or require significant cross functional alignment or involvement. Understands upstream, downstream and work tools impacts to process change.
• Can recommend solutions to minimize impacts.
• May train incumbent employees in new process flow / requirements
• Measures and reports on success of new / revised processes in the BU. Reporting may include presentations to mid to senior level audiences.
• Provides consultation on the use of re-engineering techniques to improve process performance and product / service quality.
• Performs cost and benefit analyses.
• May coach / mentor or oversee the work of less senior BPAs, acting as a resource and escalation point

Benefits

• We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.