Business Process Analyst

Dexcom Inc.; George Town; On-site; MYR 60,000 - 80,000; Full time

Job summary

Dexcom Inc. is seeking a Manufacturing Business Process Analyst to enhance operational efficiency in Penang. The role requires strong analytical and problem-solving abilities, as well as experience with manufacturing data systems including EBS and SQL.

Key responsibilities involve analyzing production metrics, leading process improvement initiatives using Lean and Six Sigma methodologies, and collaborating with cross-functional teams. A Bachelor’s degree in a relevant field is essential for this position.

Qualifications

• Strong analytical and problem-solving skills, with a focus on process integrity and data accuracy.
• Proven ability to apply a process-centric mindset in a manufacturing environment.
• Demonstrated experience in leveraging digital tools to enhance manufacturing performance.

Responsibilities

• Analyze production rates and quality metrics to uncover trends.
• Develop structured models that convert data into actionable insights.
• Collaborate with cross-functional groups to achieve production targets.

Skills

Analytical skills

Problem-solving skills

Process integrity

Data accuracy

Operational efficiency

Education

Bachelor’s degree in Manufacturing, Industrial Engineering, Supply Chain Management, Engineering or related field

Tools

EBS

CAMSTAR

APEX

SQL

Power BI

Tableau

Python

VBA

Job description

Job Summary

We are looking for a highly skilled and detail-oriented Manufacturing Business Process Analyst to join our team. This role demands strong analytical capabilities, sound business acumen, and the ability to effectively coordinate production control activities. The successful candidate will collaborate closely with production managers, engineers, and key stakeholders to drive process improvements and ensure seamless manufacturing operations. A strong foundation in LEAN manufacturing, coupled with an innovative and digital-first mindset, is essential for success in this position.

Key Responsibilities

Manufacturing Control & Governance

• Champion a process-centric approach by analysing production rates, quality metrics, and performance indicators to uncover trends and drive improvement opportunities.
• Develop structured models and frameworks that convert data into actionable insights, clear recommendations, and measurable outcomes.
• Lead coordination across interdependent functions to ensure production targets are achieved efficiently and sustainably.
• Streamline end-to-end (E2E) manufacturing processes and implement direct labor (DL) optimization strategies to enhance productivity.
• Ensure all manufacturing activities are compliant with industry standards, regulatory requirements, and internal quality systems.
• Collaborate cross-functionally with production managers, engineers, and key stakeholders to embed process discipline and foster a culture of operational excellence.
• Apply a data-driven mindset to strengthen governance, control mechanisms, and strategic decision-making.
• Manage and govern change orders (COs), deviations, and all operational changes, ensuring seamless implementation on the shop floor with minimal disruption.
• Review and perform redlining of change order documentation prior to execution to ensure accuracy and clarity.
• Lead initiatives to reduce NCMR/NCE, driving root cause analysis and corrective actions.
• Serve as the manufacturing representative for ISO, BSI, FDA, and other regulatory or customer audits.
• Work cross-functionally to maintain a state of continuous audit readiness across all manufacturing operations.

Continuous Improvement & Innovation

• Plan, execute, and sustain process improvement initiatives using methodologies such as Lean and Six Sigma.
• Map and evaluate existing processes, identify root causes of inefficiencies, and implement re-engineering techniques to enhance performance and product quality.
• Lead and facilitate cross-functional project teams to drive improvement initiatives aligned with business goals.
• Define and track key performance indicators (KPIs) to measure process effectiveness and identify future opportunities.
• Conduct cost-benefit analyses to support investment decisions and process changes.
• Deliver training and presentations on process improvement tools, fostering a culture of structured problem-solving and ownership.
• Integrate LEAN principles and digital tools to drive operational excellence and innovation.
• Evaluate and adopt emerging technologies to support process optimization and risk mitigation.
• Tasks assigned by managers.

Qualifications (Preferred Skills & Mindset)

• Strong analytical and problem-solving skills, with a focus on process integrity, data accuracy, and operational efficiency.
• Proven ability to apply a process-centric and data-driven mindset in a manufacturing environment to drive structured improvements.
• Proficiency in manufacturing and data systems such as EBS, CAMSTAR, APEX, SQL, and data analytics platforms (e.g., Power BI, Tableau); experience with software programming or scripting (e.g., Python, VBA) is a strong advantage.
• Demonstrated experience in leveraging digital tools to enhance manufacturing performance and decision-making.
• Comfortable working in a fast-paced, collaborative environment with a continuous improvement mindset.
• Bachelor’s degree in Manufacturing, Industrial Engineering, Supply Chain Management, Engineering or a related field.