Business Operations Executive (ERP, Procurement & Data Analysis)

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Selangor; On-site; MYR 60,000 - 110,000; Full time

Job summary

The Operations Executive (ERP, Procurement & Data Analysis) at AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. ensures day-to-day operations run smoothly, owns ERP/CRM health, and turns raw data into actionable insights to support decision making.

You will work with Sales and Finance, manage data integrity, procure inventory, maintain dashboards in Excel/Power BI, and help with supplier quotes and lead times. Coordinate with warehouse and raise POs to avoid stockouts; strong analytical mindset required.

Qualifications

• Diploma or Degree in Computer Science or related field.
• Experience with CRM or ERP systems (e.g., Salesforce, Dynamics) is an advantage.
• Strong proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP).
• Power BI or similar dashboard tools is a plus.
• Knowledge of Python or SQL is a plus.

Responsibilities

• Maintain, configure, and troubleshoot ERP (inventory, purchasing, sales orders).
• Maintain CRM data integrity: update records and monitor pipeline entries.
• Coordinate with vendors/IT for upgrades and issue resolution.
• Develop SOPs and provide basic user training.
• Extract and analyze data from ERP/CRM to produce reports (sales, inventory, fulfilment).
• Build dashboards/reports for management review.
• Monitor stock levels and raise POs to prevent stockouts.
• Liaise with suppliers for quotations and lead times.

Skills

Excel (Pivot, VLOOKUP/XLOOKUP)

Power BI

Data analysis

ERP/CRM systems

Python/ SQL

Education

Diploma or Degree in Computer Science

Tools

Salesforce

Microsoft Dynamics 365

Job description

Business Operations Executive (ERP, Procurement & Data Analysis)

The Operations Executive is responsible for keeping the day-to-day business running smoothly and accurately. This role sits at the centre of operations, owning the health of business systems (ERP & CRM), turning raw data into actionable insights, procuring inventory at the right price and time, and ensuring every customer order is fulfilled correctly and on schedule. You will work closely with the Sales and Finance teams, acting as the operational backbone that connects people, processes, and systems.

Key responsibilities

Maintain, configure, and troubleshoot the company's ERP system (inventory, purchasing, sales order modules) to ensure data accuracy and system uptime.

Manage CRM data integrity: update customer records, monitor pipeline entries, and enforce data entry standards across the sales team.

Coordinate with software vendors or IT support for system upgrades, patches, and issue resolution.

Develop and maintain SOPs for system usage; conduct basic user training for new staff.

Extract, clean, and analyse data from ERP/CRM systems to produce operational reports (sales performance, inventory turnover, fulfilment rate, purchase variances).

Build and maintain dashboards or Excel/Power BI reports for management review.

Monitor stock levels and reorder points; raise purchase orders (POs) in the ERP system in a timely manner to avoid stockouts.

Liaise with existing suppliers to obtain quotations, confirm lead times, and negotiate pricing where applicable.

Process and confirm customer sales orders in the ERP system accurately and promptly.

Coordinate with the warehouse team to ensure correct picking, packing, and dispatch of products.

About you

Diploma or Degree in Computer Science or a related field.

Experience working with a CRM or ERP system (e.g., Salesforce, Microsoft Dynamics Business Central) is an advantage.

Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis); Power BI or similar dashboarding tools is a plus.

Knowledge of programming language (Python, SQL, C++) is a plus.

Ability to learn quickly.

Detail-oriented with a high standard of data accuracy and documentation.

Good communication and coordination skills — able to work across Sales, Warehouse, and Finance teams.

Self‑motivated, with a strong work ethic and the ability to manage multiple priorities and meet deadlines with minimal supervision.

We regret thatonly shortlisted candidates will be notified.

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