Business Operation & Admin Executive

Softinn Solutions Sdn. Bhd.; Ayer Keroh; Presencial; MYR 39 000 - 73 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Miscellaneous allowance

Online training access

Domestic & international opportunities

Resumo da oferta

Softinn Solutions Sdn. Bhd. in Melaka seeks an energetic Business Operation & Admin Executive to manage operations, booking support, and frontline communications.

You will own real outcomes, handle live partner requests, and contribute to hiring and team support, balancing multiple duties with calm efficiency. The ideal candidate has 1–3 years in operations, customer service, or admin roles, strong organisational skills, and comfortable on the phone with customers and suppliers.

Qualificações

• 1–3 years in business operations, customer service, account admin, HR admin, or hospitality/travel
• Able to stay composed and effective under time pressure
• Comfortable handling external partner or customer communication professionally
• Organised and reliable; follows through on commitments
• People-oriented; enjoys helping and communicating
• Adaptable; shifts priorities without long recovery
• Accountable; fixes issues rather than excuses
• Comfortable speaking on the phone with customers and partners
• Proficient with Google Workspace or Microsoft Office
• Familiar with Ai automation
• Familiar with accounting systems, CRM, or HR platforms
• Knowledge of SaaS and travel tech industry

Responsabilidades

• Handle customer enquiries and support related to bookings, including booking modification or cancellation requests
• Engage smoothly with Softinn booking hotel merchants on booking modification, room price update, promotion, and allotment
• Manage the Bookkeeping, Invoicing, & HR administrative tasks and provide coordination admin support
• Draft and post job listings on relevant platforms
• Screen applications and coordinate interview scheduling via the company CRM
• Manage onboarding documentation & onboarding of new hires
• Handle office admin tasks and contribute to general department reporting and documentation
• Handle office reception & communication with good and professional phone etiquette
• Be the first contact in the office

Conhecimentos

Business ops

Customer service

Account admin

HR admin

Hospitality/travel

Ferramentas

Google Workspace

Microsoft Office

Ai automation

Accounting system

CRM

HR management platform

Descrição da oferta de emprego

The Business Operation & Admin Executive manages people, operations, and booking support - two domains that both require the same core skill: staying calm when things are moving fast. This role suits someone with prior operations or customer-facing experience who can hold multiple responsibilities without losing attention to detail. It is not a purely administrative role - you will own real outcomes, handle live partner requests, and play an active part in how the company hires and supports its team.

Key responsibilities

Handle customer enquiries and support related to bookings, including booking modification or cancellation requests

Engage smoothly with Softinn booking hotel merchants on booking modification, room price update, promotion, and allotment

Manage the Bookkeeping, Invoicing, & HR administrative tasks and provide coordination admin support

Draft and post job listings on relevant platforms

Screen applications and coordinate interview scheduling via the company CRM

Manage onboarding documentation & onboarding of new hires

Handle office admin tasks and contribute to general department reporting and documentation

Handle office reception & communication with good and professional phone etiquette

Be the first contact in the office

About you

1 to 3 years of working experience in business operations, customer service, Account admin, HR admin, and / or hospitality/travel

Demonstrated ability to stay composed and effective under time pressure

Comfortable handling external partner or customer communication professionally

Organised and reliable - follows through on commitments without needing constant reminders

People-oriented - you genuinely enjoy helping and communicating

Adaptable - you adjust when priorities shift without needing time to recover

Accountable - when something goes wrong, your first instinct is to fix it, not explain it

Comfortable speaking on the phone with both customers and business partners / suppliers

Proficient in computer skills, including but not limited to Google Workspace or Microsoft Office tool

Familiar with Ai automation

Familiarity with any Accounting system, CRM, or HR management platform

Knowledge in SaaS and interested in the travel tech industry

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an Administration Executive?
• Which of the following types of qualifications do you have?
• Do you have experience using Agentic AI?

Softinn is a hospitality technology company that provides property management systems and e-commerce solutions to boutique hotels. We are based in Melaka.

Our mission is to "Make hotelier work easier" through connectivity. We differentiate by building collaboration tech that removes system silos in boutique hotels and enables IR4.0. Our tagline is "Make IT Easy for Hotels".

Work-hard-Play-harder, open communication, less bureaucractic working environment is synonymous with life in Softinn. If you are seeking a sense of pride and ownership at work, continuous learning and innovation, flexibility, flat level of bureaucracy, and entrepreneurial spirit, then Softinn is the place for you.

Softinn is a hospitality technology company that provides property management systems and e-commerce solutions to boutique hotels. We are based in Melaka.

Our mission is to "Make hotelier work easier" through connectivity. We differentiate by building collaboration tech that removes system silos in boutique hotels and enables IR4.0. Our tagline is "Make IT Easy for Hotels".

Work-hard-Play-harder, open communication, less bureaucractic working environment is synonymous with life in Softinn. If you are seeking a sense of pride and ownership at work, continuous learning and innovation, flexibility, flat level of bureaucracy, and entrepreneurial spirit, then Softinn is the place for you.

Perks and benefits Medical Miscellaneous allowance Access to Online Training, Domestic & internationa

What can I earn as an Administration Executive